Assistant Coordinator

1721 Baltimore Venue•Kansas City, MO

15h•Onsite

About The Position

828 Venue Management Company is the nation’s fastest-growing network of distinctive event venues, offering inspiring spaces and concepts that attract events of all types. With nine venues across seven states, 828 fosters a culture rooted in community, equality, and inclusivity. The Assistant Client Concierge (ACC) plays a key role in delivering an exceptional client and guest experience while upholding the 828 brand. Working directly with clients, the ACC supports events from day-of execution through completion, ensuring a seamless and professional experience. Responsibilities may include front-of-house support, vendor and guest coordination, wedding ceremony rehearsals, décor installation and breakdown, and timeline execution. The ACC may also assist with administrative duties such as maintaining venue trackers, supporting booked client deliverables, and managing social media content. This is a part-time position with the potential to increase hours and responsibilities based on event volume and venue performance. UNION is part of the 828 Venue Management Company portfolio. The Assistant Client Concierge reports to the venue’s Client Concierge and supports the execution of venue packages and service workflows.

Requirements

Event venue or event coordination experience preferred
Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
Must be at least 21 years of age
Availability on evenings, weekends, and Wednesdays (team office day) required
Passion for building a great team and ensuring customer satisfaction
Google Applications knowledge
Embraces new technologies and softwares
Strong knowledge of social media platforms
Strong written communication skills
Ability to troubleshoot problems with immediate resources, multi-task and delegate
Must have reliable transportation, cell phone and working computer
Must be able to stand for long periods of time
Must wear black, or approved business casual, clothing during events
Ability to regularly lift and/or move up to 50 pounds
Appropriate and up-to-date local alcohol certification(s) required

Nice To Haves

Event venue or event coordination experience preferred

Responsibilities

Set-up and/or execute venue services such as decor, photo booth, and any other additional venue features; manage and set up appropriate services on event day
Venue representative on event day for clients, vendors and their guests
Work directly with clients, vendors and guests on event day to address venue-related questions or concerns to ensure customer satisfaction and prompt problem resolution
Knowledgeable in venue services, operations, and contract terms to ensure event success
Onsite for events from load-in until scheduled time of departure
Host rehearsals with clients
Review and complete detailed event specific BEOs for Event Manager
Ensure venue cleanliness prior to and post events
Create and compile digital media and document on social media outlets
Complete ad hoc requests from Client Concierge and/or other venue team members surrounding administrative, marketing and property needs
Review detailed timelines of applicable client events (rehearsal, event day, load out)
Review event diagrams, including off-site ceremonies
On-site representing client and venue from rental start time, until load out completion
Remain knowledgeable of industry trends, local laws, and competition
Check-in, manage, and check-out vendors onsite
Host and run ceremonies, both on and off property
Receive client rental orders on day of