Onsite Assistant Community Association Manager (Fishhawk Ranch)

RealManage•Lithia, FL

1d•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: We always do the right thing. Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship. Selflessness: More than teamwork; we are part of something special and much larger than any of us. Personal Relationships: We are a professional services company; people do business with people they like. Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite's fast-growing team, where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Property Summary: FishHawk Ranch is your happy place. This is a Tampa Bay community where families grow closer, neighbors from all generations look out for each other, and we all come together to enjoy gatherings at the Lake House. With trails, parks, open spaces, resort-style pools, indoor and outdoor fitness areas, and the Lake House, there’s sure to be something for everyone to enjoy. As the first 'green certified' community in Hillsborough County, you can take pride in our commitment to our environment and our residents. As our community grows, our small neighborhood charm will always remain, and FishHawk Ranch will continue to be a happy place to call home. The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.

Requirements

Florida CAM License required.
High school diploma or GED required. Associate degree preferred.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Power Point).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

Assist Onsite Manager as needed/directed and understand the roles of the General Manager (CAM – Community Association Manager).
Assist in the direction of the performance of onsite staff and office workflow
Alert Manager of observed issues with staff and/or onsite operations, keeping regular and open communication with Manager
Attend and create and/or assist in the preparation of accurate agendas, packets, and minutes, for all board and committee meetings in accordance with the association’s policies
Verify deputy is scheduled for all Board Meetings, with additional officers for large meeting (Annual, Budget and Townhall’s etc.)
Create the VEC Committee hearing packet/agenda & type VEC minutes
Assist Manager with obtaining and reviewing vendor bids to ensure continuity and accuracy for the Board
Manages the Association website, CiraNet calendar and CiraNet document archive
Monitor/review/manage all ACC request between the ACC and individual owners as well as email
Send ACC approvals/denials, as directed. Escalate to onsite Manager as needed
Prepare a daily estoppel report and ensure inspector(s) are issuing violations, monitor & manage those addresses progress to ensure an accurate transition of any potential, new, or existing violations/fines between owners working closely with inspector(s) to ensure accuracy.
Resident Ambassador program coordinator – work with Ambassadors and the Board Ambassador liaison, coordinate emails Ambassador meetings, facilitates meetings and types meeting minutes
Work with the community newsletter editor. Review and occasionally assist with articles to be published in the Association’s newsletter (The Talon) and ensure newsletter is sent to Resident Ambassadors monthly.
Contact new homeowners/tenants as part of the welcome process
Assist Office coordinator and Administrative Assistant with calls, emails and walk-ins who may need assistance, and escalate as needed
Assist Office Coordinator and Administrative Assistant in distributing mailbox numbers and logos, gate transmitter, etc. as well as process payments as needed
Assist with additional projects or tasks as needed and directed by the Manager