Assistant Club Manager

BJ's Wholesale Club • Danvers, MA

1d • Onsite

About The Position

The Assistant Club Manager in Training (AMIT) role at BJ's Wholesale Club is a leadership position designed to prepare individuals for one of three Assistant Club Manager roles: Merchandising, Perishables, or Member Experience. Working closely with the Club Manager, the AMIT provides leadership and direction, driving club performance, particularly within their directly managed departments. Key responsibilities include ensuring consistent execution of policies and procedures, delivering a positive member service experience, maintaining Grand Opening Look Daily (GOLD) club conditions, and fostering talent development. The AMIT also leads audit compliance, collaborates with Business Partners, and oversees onboarding, certification, and training for operational excellence and food safety. This role frequently serves as Manager on Duty (MOD), taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts.

Requirements

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager
• A strong drive for results and solid work ethic
• Must be honest, straight-forward and committed to providing high levels of service to members
• Excellent communication skills
• Must be able to lead and motivate a large team
• Solid understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results
• Knowledge of store operations, membership, front-line, gas station, tire bay, maintenance, receiving, and omni procedures
• Basic computer knowledge (MS Word, MS Excel, Email)
• Must be able to obtain and maintain Servsafe certification
• Forklift operator required
• Open shift availability required
• At least 18 years of age
• Valid ServSafe Food Safety Certification is required and must be maintained in good standing
• In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight

Nice To Haves

• Completion of company training program
• High school diploma and/or college degree

Responsibilities

• Provide leadership and direction within the club
• Drive club performance, particularly for the departments that they directly manage
• Ensure consistent execution of policies and procedures
• Ensure a positive member service experience
• Ensure Grand Opening Look Daily (GOLD) standard club conditions
• Provide overall leadership and direction within the club
• Develop talent, display leadership, and deliver results consistently
• Lead audit compliance efforts
• Drive collaboration with Business Partners (BPs)
• Oversee onboarding, certification, and training to ensure food safety and operational excellence
• Serve as Manager on Duty (MOD) for the club as needed
• Take full responsibility for club operations, team leadership, and Member engagement during assigned shifts
• Exhibit strong business acumen through strategic thinking and data-driven decision-making
• Model leadership competencies and act as a champion for growth
• Provide teams with the information, direction, and support needed to succeed
• Foster collaboration, provide clear direction, and hold team members accountable
• Set clear expectations, follow up consistently, and drive execution
• Consistently foster a culture of growth by actively developing team members through collaboration, coaching, and empowerment
• Encourage continuous learning and create opportunities for others to succeed
• Demonstrate strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively
• Build inclusive relationships that support a collaborative and respectful team environment
• Support team development through training, feedback, and on-the-job coaching
• Ensure learning takes place in the flow of work
• Promote strategic thinking, ethical decision-making, and inclusion
• Create a safe and collaborative environment
• Recognize and retain top talent
• Celebrate achievements and focus on career growth
• Ensure GOLD Member Standards are met: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean
• Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience
• Resolve concerns: Support team in resolving Member issues and delivering satisfaction
• Maintain Club Standards: Consistently Delivering GOLD Standards in your club
• Ensure club is at plan or better for all Bottom Quartile core KPIs relevant to role
• Meet or Exceed Labor and Supply Plans for your club
• Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity
• Acquire a deep knowledge of key metrics and reporting for total club and department performance
• Partner with the Club Manager and other leaders to oversee daily operations across assigned departments (Merchandising, Perishables, or Member Experience), emphasizing business acumen, accountability, team engagement, and flawless execution of club standards
• Manage the full hiring process for assigned departments, including interviewing and staffing decisions, onboarding, and certification to ensure confident and capable team members
• Oversee Labor Planning and Scheduling: Create and manage effective labor schedules aligned with business trends, sales patterns, and budgetary targets
• Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions, minimize shrink, and drive sales performance through accurate inventory management and product availability
• Champion Member Experience Standards: Model and enforce GAA (Greet, Anticipate, Appreciate), Grand Opening Look Daily (GOLD), and LAST (Listen, Apologize, Solve, Thank) service standards across departments
• Execute Operational Readiness: Uphold “close to open” standards to ensure all departments are clean, stocked, safe, and ready for business at the start of each day
• Lead Department Talent Management: Conduct performance reviews, mentor future leaders, and make informed decisions on promotions, merit increases, and transfers
• Support formal development programs and succession planning
• Utilize Tools and Reporting for Decision-Making: Use club-specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards) to identify opportunities and drive results
• Ensure Compliance and Safety: Enforce policies and procedures including food safety, sanitation, OSHA, RIST, and cold chain compliance
• Lead internal/external audits and resolve operational issues with minimal escalation
• Support Special Initiatives and Transitions: Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects as needed in coordination with club and regional leadership
• Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly to ensure uninterrupted operations across assigned areas
• Perform Cross-Functional Support as Needed: Provide leadership support across Merchandising, Perishables, and Frontline departments at the Club Manager’s discretion
• Utilize BJ’s MY WORK System: Execute daily tasks and initiatives assigned via BJ’s internal systems to support club compliance and performance
• Operate Equipment Safely (as required): If assigned, operate forklifts in accordance with safety protocols and training requirements
• Maintain regular, predictable, full attendance

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees