Freedom Boat Club - Assistant Club Manager at Naples Brookside, FL

Brunswick Corp.•Naples, FL

38d•$37,440 - $41,600•Onsite

About The Position

As part of the talented Freedom Boat Club team (the nation's oldest and largest private member boat club), you will be working with your team of Dock Staff with our large variety fleet of boats, as a key role of an Assistant Club Manager. We are looking for a strong Assistant Club Manager to provide exceptional service to our members, maintain an impeccably clean and ship shape fleet, and ensure the club runs smoothly when the Club Manager is not present. In addition to assisting with the daily logistics of the club location, you will be expected to perform all duties required of the Dock Masters. This is a full-time, 40 hour per week position.

Requirements

High school degree
Be at least 21 years of age
Pass a background/education check, and drug screen
Have a valid driver's license and a good driving record
Highly effective communications skills and strong customer service skills
Desire to perform minor boat maintenance (engine oil, drive oil, filters, bilge pump, etc.)
Ability to regularly complete the physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds
Ability to read and manipulate handheld tablets
Ability to adhere to all safety policies
Availability to regularly work weekdays, weekends and holidays

Nice To Haves

Experience in and around boats
Strong attention to detail
Ability to maintain a calm, positive attitude during periods of high activity
Positive, cooperative attitude with the capability of working unsupervised

Responsibilities

Help train and mentor all dock level personnel to ensure our members receive the highest level of service at all club locations.
Maintain a cooperative, team attitude in working with supervisors and fellow employees.
Develop monthly dock staff schedule in concert with the club manager. The Assistant Club Manager should be scheduled on all days the Club Manager is not present at the docks.
Ensure all best practices are followed to provide consistent service is provided as detailed in our dock manual.
Ensure all dock staff provides the "Red Carpet" Treatment our members deserve. Help establish specific member meet and greet procedures in addition to boarding and disembarking procedures.
Accountable for weekly vessel maintenance schedule being followed to ensure all boats are receiving a routine weekly deep cleaning as detailed in the manual.
Must be proficient in Fleetio. Submit work orders to the Fleet Manager to ensure all fleet needs are being addressed in a timely manner.
Investigate member misconduct, submit all incident reports to the main office, and correspond with members on dock related issues when the Club Manager isn't available.
Ensure adequate supply levels are being maintained at each location.
Assist the Club Manager with weekly paperwork submissions into the home office.
Oversee and track fuel logs and vessel fueling.
Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies.
Oversee that the boats are clean and members are satisfied.