Freedom Boat Club Dock Manager

Freedom Boat Club•South Yarmouth, MA

10h•$22 - $28•Onsite

About The Position

Reports to: Dock Operations Manager (DOM) Accountability: Lead Manager accountable for Dock Staff and seasonal employees, daily operations, member experience and staff capability. 1. Leadership & Staff Management Supervise, train, and lead all dock staff. Be the example. Maintain above average Customer Satisfaction and Net Promoter Scores. Conduct daily dock briefings, verify attendance, and manage timecards. Coach and hold staff accountable for appearance, performance, and member engagement. Coordinate with the DOM for onboarding, training completions and HR documentation. 2. Dock Operations, Maintenance & Safety Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies. Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness. Perform and train staff on basic maintenance and troubleshooting tasks, including: Changing propellers and identifying when replacement is necessary Checking and replacing fuses, and understanding how circuits function Identifying signs of a bent shaft (e.g., vibration, visual wobble, prop runout) Using a drill or power tools safely for basic dock and boat maintenance Changing or testing a bilge pump and verifying proper operation Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared. Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations. Maintain dock and office cleanliness to the highest Freedom Boat Club standards. 3. Member Experience Serve as the on-site leader responsible for CSAT and NPS performance at the location. Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience. Address member issues promptly and respectfully, escalating only when necessary to the DOM. Reinforce the company’s core values and culture in every member and staff interaction. 4. Scheduling & Labor Management Create and post staff schedules at least two weeks in advance in Deputy. Allocate staff resources efficiently to support operations while maintaining labor within budget. Approve overtime only with prior Dock Operations Manager approval. Monitor attendance, shift coverage, and performance daily. Council and document underperforming staff issues. Praise outstanding hard work and contributors. Create a fun hardworking environment for all to enjoy. Work dock shifts as necessary. 5. Marina & Facility Relations Maintain a professional and cooperative relationship with host marina management and staff. Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment. Represent Freedom Boat Club positively to all marina partners, members, and the public. 6. Administration & Communication Complete and submit all documentation accurately and on time. File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident. Use Slack and other communication tools to stay aligned with operations and company directives. Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor. Maintain daily communication with the DOM on updates, staffing, and maintenance needs. Attend a weekly L10 meeting. Monitor all damage and after hours concerns via call, text or Slack. Respond when necessary to emergency situations. Work Schedule Preseason: Club Opening Prep: Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth) In-Season: 5 workdays (10-hour shifts), including weekends and holidays as operational needs dictate (morning or afternoons - these should rotate). (At your location) Postseason: Hauling & shop assistance: Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth) Hourly managers will be terminated on or before January 1st. Managers in good standing will be invited to return for the following season. Any absence or schedule modification requires Dock Operations Manager approval.

Requirements

Two plus years of marina, boating, or service leadership experience
Strong problem-solving and decision-making ability
Familiarity with small boat systems and basic maintenance practices
Proficiency with Fleetio, Deputy, Slack (a plus)
Excellent communication and customer service skills
Valid driver’s license; reliable transportation
Ability to secure and maintain a DOT medical card
Boating safety knowledge required
Haul and launch boats as required with company trucks and trailers
Successful passing of RMV check, 24 months clean
Ownership: Takes full responsibility for location operations and outcomes
Accountability: Meets commitments and follows through without supervision
Technical Aptitude: Performs and teaches basic maintenance safely and effectively
Leadership: Motivates and develops dock staff to perform at a high level
Attitude: Promote a positive work environment for staff and members
Professionalism: Upholds the company’s core values and philosophy daily

Responsibilities

Supervise, train, and lead all dock staff
Maintain above average Customer Satisfaction and Net Promoter Scores
Conduct daily dock briefings, verify attendance, and manage timecards
Coach and hold staff accountable for appearance, performance, and member engagement
Coordinate with the DOM for onboarding, training completions and HR documentation
Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies
Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness
Perform and train staff on basic maintenance and troubleshooting tasks
Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared
Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations
Maintain dock and office cleanliness to the highest Freedom Boat Club standards
Serve as the on-site leader responsible for CSAT and NPS performance at the location
Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience
Address member issues promptly and respectfully, escalating only when necessary to the DOM
Reinforce the company’s core values and culture in every member and staff interaction
Create and post staff schedules at least two weeks in advance in Deputy
Allocate staff resources efficiently to support operations while maintaining labor within budget
Approve overtime only with prior Dock Operations Manager approval
Monitor attendance, shift coverage, and performance daily
Council and document underperforming staff issues
Praise outstanding hard work and contributors
Create a fun hardworking environment for all to enjoy
Work dock shifts as necessary
Maintain a professional and cooperative relationship with host marina management and staff
Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment
Represent Freedom Boat Club positively to all marina partners, members, and the public
Complete and submit all documentation accurately and on time
File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident
Use Slack and other communication tools to stay aligned with operations and company directives
Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor
Maintain daily communication with the DOM on updates, staffing, and maintenance needs
Attend a weekly L10 meeting
Monitor all damage and after hours concerns via call, text or Slack
Respond when necessary to emergency situations