Assistant Club Manager (Cypress Lakewood)
About The Position
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values: People-we genuinely care about our team + members Fun- we enjoy the work Honesty- we lead with integrity Accountability- we own the outcome Drive- we take initiative Characteristics that will make you the perfect fit for our Assistant Club Manager: Essential Duties & Responsibilities: Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor. Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines. Resolve member concerns in a fair and equitable manner. Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed. Assist in administering and enforcing company policies and procedures with staff and members. Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions. Ensure prompt opening/closing of gym following proper protocols. Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. Ensure safety of employees, members, and club property. Determine and communicate equipment repair in a timely manner.
Requirements
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Office).
- Strong problem resolution skills, hardworking, enthusiastic, and energetic!
- Must be 18 years of age or older.
- High school diploma/GED equivalent preferred.
- Ability to pass a background check.
- Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Nice To Haves
- Previous work experience at Planet Fitness is a plus.
Responsibilities
- Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Overnight Member Services Representatives, and Fitness Instructor.
- Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
- Resolve member concerns in a fair and equitable manner.
- Assist with staff management and provide support to Club Manager with reporting, inventory, and other assigned duties as needed.
- Assist in administering and enforcing company policies and procedures with staff and members.
- Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
- Ensure prompt opening/closing of gym following proper protocols.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members, and club property.
- Determine and communicate equipment repair in a timely manner.
Benefits
- Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
- 401(k) plan eligible after 12 months of employment.
- 10 days of Paid Time Off (PTO) after 6 months of employment.
- Free PF Black Card gym membership.
- Opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
