Assistant Client Service Manager
About The Position
The Assistant Client Service Manager (ACSM) is an onsite position and does not have remote opportunities. The Assistant Client Service Manager (ACSM) is responsible for the day to day management of the branch and for backing up the Client Service Manager in their absence. They are responsible for providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties. The ACSM is also responsible for actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts. The ACSM also performs a variety of daily tasks including the review of management reports and daily callback, solving problems associated with item and data processing, and assisting the Client Service Manager, Regional Branch Administrator and the Director of Branch Administration with duties and projects as requested. The ACSM will ensure that clients are served promptly, courteously, efficiently and professionally.
Requirements
- High school graduate or equivalent
- Knowledge of Teller, New Account and Operations procedures
- Thorough understanding of banking regulations and standard banking practices
- Previous management experience and a minimum of 3 years bank experience in Operations Department
- Good communication skills
- Professional appearance, dress and attitude
- Good math skills
- Ability to use Microsoft Office software package
- Ability to operate related computer hardware and other business equipment
Responsibilities
- Day to day management of the branch
- Backing up the Client Service Manager in their absence
- Providing and managing the efficient, effective and accurate performance of all the Operations Functions of the branch including Teller functions, New Account functions and background operations tasks and duties
- Actively cross-selling Bank products and services and to provide support to the staff in their cross-selling efforts
- Review of management reports and daily callback
- Solving problems associated with item and data processing
- Assisting the Client Service Manager, Regional Branch Administrator and the Director of Branch Administration with duties and projects as requested
- Ensure that clients are served promptly, courteously, efficiently and professionally
Benefits
- Medical, Dental, Vision Insurance at a shared premium cost
- 401k With Matching Contributions
- Paid Time Off – accrued vacation and sick time, 1 float day, 11 paid holidays
- Flexible Spending Accounts – Healthcare, Dependent Care, Transit & Parking Options
- Employee Assistance Program, 100% employer cost
- Employees are offered a free checking and savings account, plus free orders of personal size checks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
