Manager, Client Service

Kantar • Atlanta, GA

1d • $75,000 - $110,000 • Hybrid

About The Position

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Primary Objective Drive impactful and profitable delivery for a major Kantar client, AT&T, by managing daily client communication, ensuring high‑quality outputs, and partnering with internal teams to deliver exceptional insights that guide client decisions.

Requirements

• 3–5 years of experience in brand research, consumer insights, analytics, or related disciplines.
• Strong understanding of quantitative brand measurement (brand equity, funnels, category drivers, segmentation, competitive dynamics).
• Ability to manage multiple workstreams and deadlines simultaneously.
• Strong written and verbal communication, with emerging skills in insight articulation and client storytelling.
• Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.
• Skilled in PowerPoint and Excel

Nice To Haves

• Familiarity with BI tools (PowerBI, Tableau) is a plus.
• Bachelor’s degree in Marketing, Psychology, Business, Social Science, or related field preferred.

Responsibilities

• Client & Account Management Serve as a day‑to‑day contact on AT&T programs, managing communications, expectations, timelines, and deliverables.
• Build trusted relationships by demonstrating reliability, clarity, and a deep understanding of client goals.
• Translate client questions into clear research needs, connecting them back to business challenges and Brand Performance frameworks.
• Support Directors in strategic conversations, contributing early thinking, hypotheses, and storytelling direction.
• Project & Delivery Excellence Manage end‑to‑end delivery for recurring or moderately complex studies (e.g., brand tracking, imagery, segmentation‑linked KPIs, funnels, equity diagnostics).
• Ensure timelines, scope, and quality standards are met across each project phase—from design to reporting.
• Partner with GDC PM teams, analytics, charting, and operations to coordinate study execution efficiently.
• Perform high‑quality checks on questionnaires, data, and deliverables; escalate risks early and propose solutions.
• Lead the first rounds of report drafting and insight generation, synthesizing data into clear, actionable narratives.
• Insight Development & Storytelling Build compelling presentations and reporting materials, weaving together data, brand frameworks, and client context.
• Identify meaningful patterns and thematic insights that answer client business questions.
• Participate in client readouts, contributing sections of the story or leading portions as appropriate.
• Commercial & Financial Stewardship Support accurate scoping by informing Directors of risks, complexities, or scope changes.
• Help ensure profitable delivery by tracking hours, anticipating overages, and partnering on mitigation plans.
• Contribute to proposal development with input on methodology, timelines, and draft scopes.
• Team Leadership & Collaboration Coach junior team members (Associates, Senior Associates) on analysis, story development, operations, and Kantar ways of working.
• Foster a collaborative, positive, calm, and solutions‑oriented team culture.
• Engage with cross-solution partners (Creative, Analytics, Media, CX) to identify opportunities for integrated delivery when relevant.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level