Client Service Manager

Tishman Speyer • Chicago, IL

2d • $60,000 - $65,000 • Onsite

About The Position

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the General Manager and will office at at 222 North LaSalle. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Requirements

• 1 to 3 years of experience in commercial real estate or hospitality industry
• Bachelor’s degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing
• Thrive in an innovative and fast-paced environment
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Strong mentorship and leadership qualities
• Onsite presence is required for this position.

Responsibilities

• Provide a warm and welcoming experience for customers and visitors
• Promote and contribute to Tishman Speyer’s ZO amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long lasting relationships with customers
• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Oversee new customer onboarding procedures
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Prepare monthly accounting accruals with General Manager oversight
• Respond to customer account statement inquiries
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO expenses, etc.
• Maintain the customer portal to ensure current building communication and procedures are available to our customers
• Distribute the monthly rent statements
• Assist the Property Management team with projects and communication
• Assist with Conference Center setup and coordination
• Maintain an organized, well-stocked, and smoothly functioning office environment. This role oversees office pantry operations, supply inventory, and routine ordering to support daily workplace needs
• Liaison between internal teams such as cleaning, security, and engineering, to communicate tenant requests helping to maintain a high-quality workplace environment

Benefits

• This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level