Assistant Cidery Tasting Room Manager

Trump Winery • Charlottesville, VA

1d • $50,000 - $60,000 • Onsite

About The Position

Trump Cidery is looking for a professional, energetic, enthusiastic individual to assist with the management of our Cidery Tasting Room. The Cidery Tasting Room Assistant Manager will assist in the oversight of the development and management of a productive, professional, results-oriented Cidery tasting room team and will continue to refine and deliver the ultimate guest experience. Success will be measured in guest traffic, engagement with the hospitality community and overall growth of Cidery Tasting Room revenues, including Cider Club.

Requirements

• Minimum of two years of direct-to-consumer sales with demonstrated excellence in customer service
• Must be 21 years of age or older
• Flexible availability to include working the majority of all weekends and holidays
• Excellent communications skills, professional demeanor, well-groomed neat appearance, and customer-oriented approach
• Must be able to work on your feet at least eight hours per day. Ability to stand for extended periods of time. Ability to lift, push, and pull 50 pounds frequently
• Can handle multiple tasks at one time
• Very strong technology skills using Google Suite, Microsoft Office, and POS systems, and Club Management Software

Nice To Haves

• One year previous management experience in hospitality, tourism, or restaurant business preferred

Responsibilities

• Administrative functions of the Cidery department to include requesting and receiving transfers of merchandise from the warehouse, signing off on invoices, running reports, conducting and reconcile monthly inventory
• Execute opening and closing duties, including and but not limited to counting money, completing shift report, and ensuring building is ready for operation or secure
• Excellent relationship building, communication and customer service skills: anticipate customer needs, respond intelligently to visitor questions regarding cider, cider making, other operations on the greater Trump property (Trump Winery Tasting Room at the Grand Hall, Albemarle Estate Hotel, vineyard and winery operations, event operations) and Charlottesville tourism
• Ensure merchandising of the Cidery tasting room is appealing and set to maximize revenue; organize and execute special promotions; ensure merchandising standards and all visual displays are consistent with the brand
• Work with the Sales and Marketing department to create and implement sales strategies to drive customer engagement and sales growth
• Assist with management of tasting room staff including scheduling changes, addressing complaints, and resolving problems; serving as Shift Manager as needed
• Encourage a fast-paced, gracious, and highly productive team ‘culture’ that is focused on making the guest experience the best it can be
• Perform Cider Club tasks, including but not limited to: new member registration, data entry, cancellation requests, accurate record keeping

Benefits

• Employee medical premium paid 80%, dependents paid 40% with low and no deductible options
• 80% employer-paid premiums for dental and vision
• Basic Life at 25K and Voluntary Life, AD&D, and Accident plans available
• Short-term disability
• 26 days paid time off (vacation, sick, and holiday)
• 401(k) after one year with up to 6% company match
• Generous employee discounts at Trump Winery, Trump Cidery, and Trump Hotels
• Other employee programs such as TicketsatWork, Red Wing Shoes Discounts, Shoes for Crews, Discount Gym Membership at Planet Fitness, employee referral program, monthly education opportunities and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees