Tasting Room Manager

Plumpjack Management Services • Napa, CA

2d

About The Position

Manage and lead all aspects of the Odette Estate tasting room, driving sales performance, delivering elevated 
hospitality, and upholding exceptional operational standards. This role is responsible for developing a high
performing team and creating an environment where guest experience and business results are equally prioritized.

Requirements

• Bachelor’s degree preferred; particularly valuable in Business Management, or related fields.
• Minimum 3 years’ experience in a managerial role within retail or hospitality, demonstrating strong leadership, organizational, and detail-oriented skills.
• Proven experience in driving sales, managing teams, and executing on business goals.
• Experience in handling revenue and expense budgeting.
• Skilled in using Wine Direct and Microsoft Office Suite.
• Excellent verbal communication skills and the ability to lead, coach, and present to groups.
• Committed to high standards in guest experience, service, and operational execution.
• Ability to work weekends and adapt to a flexible schedule as needed.

Responsibilities

• Manage daily operations, including opening, closing, and cash accounting, with consistency and attention to detail.
• Maintain an active presence on the floor, leading by example and supporting the team during service.
• Partner with the Hospitality Regional Manager to monitor and drive key performance metrics, including wine sales, average order value, new customer acquisition, and membership conversion.
• Deliver an elevated and detail-oriented hospitality experience, ensuring each guest interaction feels personal, seamless, and aligned with the Odette brand.
• Manage and respond to guest inquiries, feedback, and service recovery with professionalism and urgency.
• Hire, train, and manage tasting room staff, ensuring alignment with company standards and expectations.
• Foster a culture of accountability, teamwork, and fairness across all shifts and team members.
• Provide ongoing coaching focused on sales, guest engagement, and product knowledge.
• Conduct annual evaluations and regular performance conversations with clear expectations and follow-through.
• Support ongoing training and cross-training initiatives across PlumpJack Collection properties.
• Partner with the Hospitality Regional Manager to develop and manage annual revenue and expense budgets for the tasting room, with a focus on profitability and performance.
• Oversee administrative responsibilities, including inventory management, compliance, order entry, and customer service resolutions.
• Utilize POS and reporting systems to track performance, identify opportunities, and support decision-making.
• Manage relationships and contracts with external service providers such as janitorial and landscaping services.
• Serve as a brand ambassador for Odette Estate, cultivating relationships with concierge partners, hotels, and local businesses to drive qualified and VIP visitation.
• Lead and support initiatives that increase visitation during key business periods, including weekday and off-peak opportunities.
• Collaborate with leadership on new experiences and activations that enhance guest engagement and drive revenue.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees