Catering - Assistant Operations Manager

SSA Group•Houston, TX

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Two years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue.
BEO knowledge and execution a must.
All education backgrounds eligible.

Responsibilities

Oversee quality, product levels and inventory of product.
Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
Plan and schedule events with client.
Promote a positive attitude among teammates and guests.
Facilitate the maintenance and repairs of the facility and equipment as necessary.
Support communication with vendors.
Support and manage communication with the other Catering Manager(s) and/or Director and unit specific contacts.
Comply with all food safety regulations and practices.
Maintain client correspondence in a timely manner.
Maintain a strong positive relationship with the client.
Create eye catching & innovative displays with Executive Chef and implement with catering staff.
Manage operations of events and oversee team when multiple events occur.
Oversee catering training and orientation of staff according to the onsite handbook and set expectations by your guidance.
Support management of payroll and controllable profit within established guidelines.
Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Manage employees in accordance with State and Federal labor laws.
Schedule appropriate staff levels in accordance with budget and business forecast.
Perform other tasks as deemed necessary.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.