Assistant Casino Manager

Hollywood Casino at Kansas Speedway • Kansas City, KS

2d

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Provides oversight for the gaming floor on their assigned shift.
Effectively handles customer concerns and requests.
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifies table inventories and effectively manages table limits.
Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assists with the overall integrity of daily Table Games and/or Slot operations.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.

Requirements

• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slot Operations leadership position; or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table and/or Slot operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have thorough knowledge of Table Games and/or Slot Operations.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Casino Operations department.
• Providing oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.
• Supporting, administering and managing operational goals and monitors achievements of performance and profit objectives.
• Adhering to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Ensuring customer service standards are followed by all team members and addresses issues as they arise.
• Providing oversight for the gaming floor on their assigned shift.
• Effectively handling customer concerns and requests.
• Monitoring chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Being responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifying table inventories and effectively manages table limits.
• Assisting with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
• Assisting with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assisting with the overall integrity of daily Table Games and/or Slot operations.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees