Casino Floor Area Assistant Manager

Kalispel Tribe Careers•Airway Heights, WA

5d•Onsite

About The Position

Summary of Functions To direct and coordinate departmental activities for assigned venue (Epic, Casino Floor Beverage Service, Turf Lounge, Center Bar, Non-Smoking Bar, South Bar and Liquid Lounge, Riverbank Taphouse), either personally or through subordinates for the area of responsibility and its’ Supervisors and Team Members; Responsible to deliver an exceptional high level of guest service and superior quality of products. Develop and implement annual budgeted goals. Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures. Adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel. Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. · Responsible for the activities in the Food and Beverage Department’s assigned and designated area(s) or outlet(s). · Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner. · Assist in developing departmental objectives, policies and procedures to grow the department. · Monitor and enforce departmental policies and objectives for the Food and Beverage Department. · Monitor inventories and cost percentages of goods, supplies, and equipment. · Participate with the Senior Director of Food and Beverage and Area General Manager in the creation and development of menus, food selections, and related activities for your designated area. · Actively participate with the Senior Director of Food and Beverage and Area General Manager and the marketing department in promoting your food & beverage outlets or areas. · Handle or oversee all issues in regard to Guest relations. · Handle and resolve Team Member and Supervisor issues and pass on major incidents to the Senior Director of Food and Beverage Director. · In order to insure a clean and safe environment, enforce basic sanitation practices, HACCP standards and procedures in all respective areas. · Attend the weekly mandatory Food and Beverage management meeting. Attend all other required meetings whenever possible. · Ensure compliance with Tribal and applicable Federal and State laws, by all Team Members. · Enforce Northern Quest Casino policies on control and protection of company assets. · Review and analyze the activities regarding the labor cost and operational expenses as it relates to your operation’s budget and goals. · Monitor and enforce departmental policies and procedures. · Ongoing development of Shift Managers and Team Members regarding exceptional service and public relation skills with out guests. · Assist the Senior Director of Food and Beverage and Area General Manager in preparing the annual budgets for your area of responsibility. · Hire, train, coach and counsel Team Members & Shift Managers, as necessary and consistently give positive feedback. · Insure ongoing and regularly scheduled departmental training meetings for all Team Members. · Administer corrective and progressive disciplinary actions in accordance with Northern Quest Casino polices within the guidelines of the H.R. department. · Schedule, administer and ensure all that all Team Members are reviewed in an accurate, fair, and timely manner. · Monitor weekly schedules and adjust staffing levels to budgeted or appropriate labor percentages. · Assist with the design of staffing guides for your area and submit them to the Senior Director of Food and Beverage and Area General Manager · Responsible for maintaining a good attendance record. · May be required to be a panelist for the Internal Review Hearings. · Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner conducive to that goal. · This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned. Supervisory Responsibilities Directly supervises the Team Members in the F&B venue assigned, including both FOH and BOH team members, Supervisor(s), Servers and Bartenders and support teams. Implements and communicates the vision of Northern Quest Resort and Casino and goals through enforcing standards and policies. Responsible for training team members that exemplify the standards and vision of Northern Quest Resort and Casino. Assigns and directs tasks to leadership team and supports with direction and established expectations. Reviews team members performance and assist with career growth initiatives.

Requirements

5 years of management experience in a full-service restaurant and/or bar operation.
Proven experience with managing, training, and team member retention
Experience in craft cocktails, specialty beer, and wine service required.
Understanding of budget building with a successful history of maintaining profitability required.
Proficient in the use of Microsoft programs and other computer programs.
Skill in effectively, communicating information through verbal and written correspondence to Team Members, managers, and Guests, including the ability to write reports, business correspondence and procedural manuals.
Ability to cross communicate (orally and written) with all departments and at all levels.
Skill in solving practical problems and dealing with situations in relation to Guests and Team Members under pressure conditions.
Excellent organizational, communication and leadership skills.
Ability to calculate and monitor cost of goods.
Ability to read and analyze spread sheets, reports, financial statements, and food specifications.
Skills in assessing operations, programs, staffing levels, and physical needs.
Ability to write procedures, prepare reports, correspondence, charts, layouts, forms, memoranda and other information and instructions.
Ability to analyze and solve management and administrative problems.
Ability to maintain effective working relationships with department heads, peers, guests and public officials,
Able to work nights, weekends and holidays as required.
Proficient use of Windows, Excel, Word and other computer software.
Basic knowledge of Point of Sale systems, i.e. IG System & Visual 1.
Associate of Arts (A.A) or Associates Degree in related field, or equivalent hospitality industry experience
Ability to obtain and maintain a Tribal Gaming License.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
Washington State Food Handler Permit within 14 days of start date.
MAST (Washington State Liquor Control Board Permit) – 90 days from date of employment or 1st class offered.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Requires the ability to lift and/or move objects weighing up to 75 pounds.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Requires walking or moving about to accomplish tasks.
Requires standing and/or sitting for sustained periods of time.
Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Requires stooping which entails the use of the lower extremities and back muscles.
Occasionally requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Responsibilities

Responsible for the activities in the Food and Beverage Department’s assigned and designated area(s) or outlet(s).
Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner.
Assist in developing departmental objectives, policies and procedures to grow the department.
Monitor and enforce departmental policies and objectives for the Food and Beverage Department.
Monitor inventories and cost percentages of goods, supplies, and equipment.
Participate with the Senior Director of Food and Beverage and Area General Manager in the creation and development of menus, food selections, and related activities for your designated area.
Actively participate with the Senior Director of Food and Beverage and Area General Manager and the marketing department in promoting your food & beverage outlets or areas.
Handle or oversee all issues in regard to Guest relations.
Handle and resolve Team Member and Supervisor issues and pass on major incidents to the Senior Director of Food and Beverage Director.
In order to insure a clean and safe environment, enforce basic sanitation practices, HACCP standards and procedures in all respective areas.
Attend the weekly mandatory Food and Beverage management meeting. Attend all other required meetings whenever possible.
Ensure compliance with Tribal and applicable Federal and State laws, by all Team Members.
Enforce Northern Quest Casino policies on control and protection of company assets.
Review and analyze the activities regarding the labor cost and operational expenses as it relates to your operation’s budget and goals.
Monitor and enforce departmental policies and procedures.
Ongoing development of Shift Managers and Team Members regarding exceptional service and public relation skills with out guests.
Assist the Senior Director of Food and Beverage and Area General Manager in preparing the annual budgets for your area of responsibility.
Hire, train, coach and counsel Team Members & Shift Managers, as necessary and consistently give positive feedback.
Insure ongoing and regularly scheduled departmental training meetings for all Team Members.
Administer corrective and progressive disciplinary actions in accordance with Northern Quest Casino polices within the guidelines of the H.R. department.
Schedule, administer and ensure all that all Team Members are reviewed in an accurate, fair, and timely manner.
Monitor weekly schedules and adjust staffing levels to budgeted or appropriate labor percentages.
Assist with the design of staffing guides for your area and submit them to the Senior Director of Food and Beverage and Area General Manager
Responsible for maintaining a good attendance record.
May be required to be a panelist for the Internal Review Hearings.
Ensures that highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner conducive to that goal.