Assistant Business Unit Leader

ACR Supply Co•Greensboro, NC

10d•Onsite

About The Position

Why ACR Supply? ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023 and 2024 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Assistant Business Unit Leaders are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team. What You’ll Do: You’ll work alongside the Business Unit Leader to ensure smooth store operations, high-performing team culture, and excellent customer service. This leadership role balances people, process, and product to help deliver the ACR Way every day. It is expected that the Assistant Business Unit Leader will work a minimum of 42.5 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday. Occasional evening and weekend work may be required as business needs arise.

Requirements

High School Diploma or GED
3 years experience in the HVAC industry
3 years experience in a customer facing role
1 year experience in a supervisory, lead, or management position
Current and Valid Driver’s License
1 year forklift experience
Knowledge of the HVAC industry products and practices
Ability to multitask in a fast-paced environment
Positive team-oriented mindset with a commitment to excellence
Demonstrated ability to learn and use new technology
Excellent customer service and communication skills
Attention to detail
Strong Critical Thinking skills and problem solving ability
Excellent organizing, planning, and prioritization skills
Strong active listening and social perceptiveness
Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

2 years experience using inventory/ERP tracking software (preferred)
1 year experience driving a 26 foot straight truck (preferred)

Responsibilities

Support and coach team members in delivering consistent, high-level customer experiences
Assist in managing daily operations including inventory, counter sales, and order fulfillment
Help maintain a clean, organized, and efficient store environment
Resolve customer issues with empathy and urgency
Lead by example in upholding ACR’s core values
Contribute to store sales goals and team development plans
Support training initiatives that ensure teammates are knowledgeable about products, processes, and best practices to better serve ACR customers.
Act as an advocate for your team and actively facilitate new team member mentoring.
Work with the BUL and Distribution team to ensure that the store is stocked with the appropriate levels of inventory
Assist in marketing and new product team communications
Ensure continuous improvement on store procedures
Travel: This role requires up to 25% travel between stores