Springville Assistant Branch Manager

Cyprus Credit Union•Springville, UT

22h•Onsite

About The Position

Cyprus Credit Union is hiring an Assistant Branch Manager for its Springville Branch. The role is for individuals passionate about customer service and embodying credit union values. Cyprus Credit Union offers a supportive environment for professional growth and advancement, with competitive pay, comprehensive benefits, and resources for career development. The company values diversity, community volunteering, and environmental responsibility. Cyprus Credit Union has been recognized as one of the BEST credit unions to work for from 2020 to 2025, emphasizing a culture of learning and growth through "career pathing" programs and continuous training.

Requirements

High school graduate or equivalent
Thorough knowledge of Credit Union products, services, and policies
Understanding of Teller/Member Service Representative functions
Knowledge of Loan Officer duties
Two to five years of related operations experience
Strong interpersonal and communication skills
Well organized
Able to operate related computer applications and basic business equipment
Good marketing skills
Good supervisory abilities

Nice To Haves

Additional coursework preferred
English/Spanish speaking

Responsibilities

Assisting with the direction and administration of Branch operations
Ensuring that established policies and procedures are followed
Overseeing the provision of a full range of services to members and prospective members
Ensuring that members are promptly and professionally served
Acting as Branch Manager as necessary
Training, directing, and assisting in supervising Branch staff
Performing various Branch functions as required
Assume responsibility for assisting in the supervision of Branch operations
Ensure that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards and provide suggestions for improved effectiveness
Ensure Branch security
Assist with opening and closing the building in accordance with set hours
Test security equipment as assigned
Ensure that the Branch balances all transactions at the close of each day
Proof Tellers, runs related reports, and balance the vault at the end of each day
Provide assistance to Tellers as needed
Completes month end certification of all cash items and negotiable instruments
Assist with Service Representative functions
Perform duties related to loan processing, certificates of deposit, and IRAs
Handle direct deposit functions and safe deposit boxes
Assist in opening new member accounts and with loan closings and disbursements
Promote Branch business development and seeks to broaden member base
Actively cross-sell Credit Union products and services
Complete required reports and records and ensures that Branch functions are properly documented
Assist with implementing changes to established policy and procedures within the Branch
Assume responsibility for establishing and maintaining effective coordination and working relations with Branch personnel
Provide assistance, direction, and supervision as needed, including guidance for Tellers, and Service Representatives
Review and monitors the work of Branch personnel
Provide suggestions and support as necessary
Assist with orientation of new employees and staff training sessions
Ensure that personnel are well trained in all phases of their respective jobs
Perform cross training as necessary
Assist with determining appropriate staffing levels and scheduling employees
Assist with tracking individual progress and conducting performance appraisals
Formulate and implements corrective actions as needed
Member Service and cross sell goals met
Coaching of service and cross sell goals met
Act as a Loan Officer, processing and approving member loans within established policies and limit
Assume responsibility for establishing and maintaining effective, professional business relations with members
Ensure that members' requests and questions are promptly and courteously resolved
Answer members' questions or refers appropriately
Verify deposits and provides payoff and bluebook quotes
Ensure the members are informed of Credit Union services, products, and policies
Cross-sell services
Ensure that the Credit Union's professional reputation is maintained
Assume responsibility for related duties as required or assigned
Replace Branch Manager as necessary
Assist with personnel functions as assigned
Ensure that work area is clean, secure, and well maintained
Check Approval Limit and Fee Refunds
Can approve checks with no hold up to $2,500+
Can refund any fees if the credit union is clearly at fault