Assistant Branch Manager - Mailroom

ImagenetLLC•Tampa, FL

7d•$18 - $20•Onsite

About The Position

Join our team as Assistant Branch Manager, where you will play a crucial role in supporting the Branch Manager. This role will require mailroom operations, warehouse operations, and driving. This position requires a solid understanding of the healthcare medical claims, benefits and policy process flows and expertise in healthcare terminology, including ICD-9 and ICD-10 coding.

Requirements

High School Diploma or GED required
Valid driver's license with a clean driving record
Minimum of 2 yrs experience in one or more of the following areas: Health Insurance Claims Examination Customer Service or Call Center Medical office or other healthcare- related fields
Ability to lift and move items weighing up to 60 pounds
Ability to work in a fast-paced environment
Excellent verbal communication skills
Must successfully pass a criminal background check

Nice To Haves

Comprehensive knowledge of healthcare industry practices, including: Medical claims processing Policy and procedural workflows
Valid driver's license with a clean driving record
Warehouse organization skills
Proficient in computer operations, including data entry, screen navigation, and keyboarding
Demonstrated excellence in customer service and client interaction
Strong adherence to daily schedules, tasks, and performance metrics
Ability to multitask effectively while maintaining high attention to detail
Self-motivated, well-organized, and skilled in time management and problem-solving
Capable of working independently and collaboratively within a team environment
Proven experience in claims processing, billing, or similar functions

Responsibilities

Open, organize, sort, and research mail and documents.
Use copiers, scanners, mail openers, and labeling equipment.
Set up equipment, load materials, clear jams, and resolve other simple malfunctions as needed.
Serve as backup for Manager, as needed.
Provide guidance, training, and support to team members.
Perform data entry
Maintain excellent relationships with all drivers, carriers, clients, etc.
Ensure accurate identification and categorization of mail items.
Oversee the preparation of outgoing mail, including packaging, labeling, and postage.
Develop and implement efficient procedures for sorting incoming and outgoing mail.
Handles any additional responsibility which may be assigned.
Collaborate with other departments to ensure timely and accurate mail processing.
Communicate effectively with team members and serve as a point of contact for escalated issues.
Adhere to all Federal, State, Local, OSHA and Company safety and security regulations and policies.
Ensure the team adheres to all privacy, confidentiality, and company policies.
Implement quality control measures to ensure the accuracy of sorting and preparation.
Identify process improvement opportunities and recommend system enhancements.
Work to optimize processes and reduce errors.
Ensure all time guidelines are met for pick up and deliveries.
Oversee the maintenance of sorting and prep equipment.
Coordinate with the maintenance team to address any equipment issues promptly.
Ensure team members are trained in the proper use and care of equipment.
Safely operate company vehicles (NV Van or Chevy Box truck) between office, warehouse, and post offices
Pick up large amounts of mail from PO Boxes throughout Tampa
Transport documents between our office (10004 N Dale Mabry Hwy, Tampa FL 33618) and warehouse (6038 Jet Port Industrial Blvd, Tampa 33634)
Load and unload boxes at Imagenet office daily
Drive to additional locations as instructed for document pickup/delivery
Load and unload document boxes between locations
Maintain accurate delivery records and documentation
Perform basic vehicle maintenance checks and report any issues
Unload already processed documents stored in banker boxes and organize on shelves
Remove boxes required for shred
Dump documents into shred bins
Prepare documentation for onsite shredding
Maintain a clean, organized warehouse environment
Operate equipment such as pallet jacks
Use ladders to stack boxes on high shelving
Maintain Confidentiality: Adhere strictly to confidentiality policies and safeguard sensitive member information.
Escalate Complex Issues: Escalate complex issues to supervisors or managers for further assistance and resolution.
Continuous Learning: Stay updated on changes in health insurance regulations, policies, and procedures.
Contribute to Team Success: Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.