Assistant Banquet Manager

Marriott • Orlando, FL

6h • Onsite

About The Position

This is an entry-level management position responsible for assisting in leading the banquet staff and personally executing events according to established requirements and standards. The role involves developing and directing the team to deliver consistent, high-quality service. The Assistant Banquet Manager will support departmental operations, manage inventories, ensure sanitation levels, and adhere to company policies. They will also participate in and lead banquet teams, provide exceptional customer service by interacting with guests and handling complaints, and conduct human resources activities such as supporting orientation, providing feedback, and ensuring staff training in safety procedures. The position is with Marriott International, specifically within the Marriott Hotels and JW Marriott brands, which emphasize hospitality, innovation, and associate well-being.

Requirements

• High school diploma or GED
• 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Benefits

• equal opportunity employer
• welcoming all and providing access to opportunity
• actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• training
• development
• recognition
• a place where you can pursue your passions in a luxury environment with a focus on holistic well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED