FT Assistant Banking Center Manager

First Security Bank•Santa Rosa Beach, FL

1d•Onsite

About The Position

First Security Bank is excited to offer a unique opportunity for a motivated, customer-focused professional to join our dynamic and growing Florida team as an Assistant Banking Center Manager! Do you thrive on building strong relationships, delivering exceptional service, and making a positive impact in your community? If so, we encourage you to apply! In this role, you will support the Banking Center Manager (BCM) in overseeing the efficient daily operations of a full-service banking center. You'll help deliver responsive, innovative, and secure financial solutions while providing personalized service to our customers. This is an onsite position, offering the chance to work with local leadership and customers as an integral part of the South Walton community.

Requirements

Candidates must be at least 18 years of age.
High School Diploma or GED required
Completion of Retail Banking Specialist 3 checklist (Internal) required ; or 3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions required
Completion of Retail checklists through Supervisor level within 1 year will be required
Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required
Willingness to demonstrate Core 5 values with customers and coworkers.
Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary.

Nice To Haves

Associates and/or bachelor's degree related to business and/or finance preferred
1-2 years' supervisory/leadership experience preferred

Responsibilities

Responsible for assisting in the management of the banking center team including service, sales, and operations.
Adhere to all department and company policies and procedures and follow applicable banking regulations.
Ensure retail staff receive comprehensive training and development on bank protocols, operational processes, policies, and procedures.
Provide ongoing education on products and services offered across all lines of business, equipping the team to effectively provide, sell, and cross-sell solutions.
Foster and maintain an environment that delivers exceptional care, ensuring customers feel welcomed, valued, and engaged.
Focusing on building and strengthening customer relationships through active participation in community outreach and local events.
Conduct weekly huddles and staff meetings, as needed.
Serve as a communication link between departments and leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
Operate with an awareness and understanding of essential employment law concepts.
Apply, interpret, and execute policies reviewed during management meetings, Bank Better University, and/or those established within the Employee Handbook.
Frequently perform all essential Retail duties and ensure that these duties are followed by retail staff, in accordance with written policies and procedures.
Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts.
Report any security concerns to the company's Security team.
Ensure audit controls are followed, and various monthly audits, checklists and/or reports are completed in a timely manner.
Ensure operational compliance with regulatory guidelines, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.
Resolve customer complaints which are beyond the scope of other banking center personnel.
Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
Work with management to develop banking center objectives and the specific programs necessary to achieve them.
Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
Operate computer software and equipment, telephone, scanner and copier.
Proficiency with Bankway software will be required.
Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary.
Will be required to attend Bank Better University, training sessions assigned by management, and incorporate the essential leadership skills and responsibilities.
Additional duties may be assigned or required by management.