Banking Center Manager

Core Bank•Omaha, NE

18h

About The Position

We are looking for a talented, hardworking and enthusiastic individual to join our Retail Banking team as a Banking Center Manager for our 121st & West Center location! The Banking Center Manager is responsible for translating the bank’s relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform—ensuring operational excellence, deep client relationships, and strong team performance. This leader understands that a banking center is not simply a place transaction occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence—coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management.

Requirements

High school diploma or equivalent required.
Two or more years of progressive experience in retail banking, including customer relationship management.
Demonstrated experience leading, coaching, and developing a high-performing team.
Working knowledge of banking products, services, and regulatory requirements.
Proficiency in Microsoft Office.

Nice To Haves

Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.

Responsibilities

Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.
Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
Build a culture of ownership, professionalism, and service excellence.
Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
Ensure team members are confident in delivering consultative, solution-based conversations aligned with client needs.
Champion a consistent, high-touch client experience across all interactions—new relationships, servicing, and ongoing engagement.
Serve as an escalation point for complex client needs and relationship management.
Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
Represent the bank in the community, cultivating centers of influence and strengthening the bank’s local presence.
Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
Partner with internal teams to generate referrals and coordinated client solutions.
Grow existing relationships by identifying opportunities to deepen engagement and expand services.
Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.
Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
Manage NSF decisioning, collections activities, and risk escalation as required.
Support audits, examinations, and ongoing compliance documentation.