Assistant Banking Center Manager

Great Southern Bank • Springfield, MO

8h

About The Position

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today! General Description Responsible for assisting the Banking Center Manager or Assistant Regional Banking Center Manager in administering and supervising the daily activities of the Banking Center. In conjunction with the Manager, ensures that all sales, production goals, customer service standards, security, and regulatory requirements are met, as well as ensuring transactions are handled in an efficient and timely manner.

Requirements

• High school diploma or GED
• 3 years of related experience, including at least 1 year of supervisory or lead experience and/or training
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
• Ability to add, subtract, multiply and divide
• A valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations is required.
• Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

Nice To Haves

• At least 6 months of prior sales experience, 1 year of customer service experience, and 1 year of cash handling experience is preferred.
• State Life Insurance License or ability to pass Life License Exam preferred.
• Notary license preferred.

Responsibilities

• Assists Banking Center Manager in meeting established goals/standards and implements strategic plans as identified on an annual basis (including but not limited to loan production, deposit growth and sales referral standards). In conjunction with the Manager, may be responsible for new business development in the assigned banking center by: working with all banking center employees regarding cross-selling opportunities, working with all customers regarding the availability of other Great Southern products, “calling” on new business to develop new customer relationships and participating in community and civic organizations in order to build professional/business relationships. Consistently meets or exceeds all production goals.
• Assists Banking Center Manager with supervision of subordinate staff by evaluating performance, developing abilities and ensuring they meet established standards. Confers regularly with the Manager regarding the ongoing training and development of subordinate staff. With guidance from the Manager, responsible for selecting, coaching, counseling, disciplinary measures, and reviewing performance of all staff and maintaining proper documentation.
• Consults with customers or other bank personnel served by or impacted by the assigned banking center ensuring that they are assisted in a timely, efficient and professional manner with the highest degree of customer service. Responsible for the timely completion of all paperwork and customer follow-up. Addresses customer issues and/or complaints in a timely and professional manner. Consistently meets or exceeds established banking center service standards.
• Maintains knowledge of and ensures the resolution of all daily operating problems, reviewing and approving exceptions according to established policies and procedures. Maintains a strong working knowledge of and ensures full compliance and implementation of all applicable banking regulations.
• Responsible for all security issues within the assigned banking center. Assists the assigned manager by ensuring all personnel working at the banking center are trained and continually updated on all security procedures and that security codes/keys are issued and maintained in a controlled environment.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees