Assistant Guest Service Manager - Nashville, TN

Parking Management Company•Nashville, TN

41d

About The Position

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates. Primary Objective To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.

Requirements

High school diploma or general education degree (GED)
1 year minimum previous supervisory and related customer service/hospitality experience is preferred
management or leadership related training/certifications/business is preferred
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Deliver exceptional guest service by maintaining a professional and courteous demeanor, actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations.
Foster a welcoming and memorable experience through clear, professional communication, ensuring all guest interactions align with company standards and create a positive, hospitable environment for both guests and team members.
Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.