Asset Recovery Coordinator - Hybrid

ZOLL Medical•Pittsburgh, PA

1d•$18 - $20•Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest , the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Requirements

High School Diploma required and Bachelor's Degree preferred
Computer literate with strong MS Office suite experience required
Ability to multi-task and work in a fast-paced environment
Detail-oriented
Excellent verbal and written communication skills
Ability to work in team or individual environment
Excellent Customer Service Skills
Able to prioritize and manage daily workload
Self-motivated with a desire to succeed
Must be highly motivated with strong organizational skills and the ability to prioritize task

Responsibilities

Accept inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest use
Make subsequent efforts to ensure the timely return of equipment
Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned
Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative
Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure the timeliest return of equipment
Manage Return Orders within established parameters
Demonstrate the ability to multi-task in a fast-paced environment
Perform other duties as assigned by Management
Ability to navigate and manage difficult conversations
Contact patients and sales representatives to relay or obtain pertinent information and documentation