Asset Recovery / Collections Specialist

First Atlantic Federal Credit Union•Eatontown, NJ

About The Position

Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth and Ocean County per the Asbury Park Press Readers' Choice Awards? We have refreshed our brand, and our CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Asset Recovery Supervisor/Manager position at First Atlantic Federal Credit Union. Who we are: Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 85 years. Around here we put our members first. Always have, and always will. At First Atlantic, local is more than a saying. It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount. First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Neptune, Oceanport, and Toms River. Anyone who lives, works, worships, volunteers, or attends school in Middlesex, Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong. What we are looking for: We are seeking an Asset Recovery/Collections Specialist to assist First Atlantic Federal Credit Union to live out our Mission and Vision by working directly with the Controller adn the Asset Recovery Supervisor to provide best value financial services to members by providing outstanding service to both external and internal members. Job Summary Oversees all collection activity ranging from negative accounts, pass due payments, auto repossession, and home foreclosures. Responsible for other aspects of the collections, resolve customer billing problems, and reducing the amount of account receivables, monitor accounts on a daily basis, process payments and refunds, resolve billing issues, resolve customer credit issues, investigate historical data for debts and bills, and resolve billing issues.

Requirements

Customer Service skills
Excellent Communication and Interpersonal skills
Problem solving and critical thinking skills
High school diploma
6 months to Two years' experience

Nice To Haves

Associate's/bachelor's degree is a plus

Responsibilities

Oversees all collection activity ranging from negative accounts, pass due payments, auto repossession, and home foreclosures.
Responsible for other aspects of the collections
Resolve customer billing problems
Reducing the amount of account receivables
Monitor accounts on a daily basis
Process payments and refunds
Resolve billing issues
Resolve customer credit issues
Investigate historical data for debts and bills
Resolve billing issues