Asset Operations Specialist I

Spruce Finance•Houston, TX

47d•Hybrid

About The Position

Spruce Power delivers comprehensive energy servicing solutions for the solar and energy efficiency sectors. The company serves more than 70,000 customers and services more than $1 billion in assets in the United States. Spruce power offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing and collections, fleet management, and customer support to third-party asset owners and retail customers. Spruce Power's servicing office is headquartered in Houston. Report to the Sr. Manager, Asset Operations, you will be an integral part of a dynamic, fast paced work environment. On daily basis, you will work closely with your team members and various departments both, internal and external. Your day-to-day responsibilities include, but are not limited managing work order pipeline, coordinate client and PV system issues with internal departments and external service providers, communicate with analysts to resolve any production or monitoring related issues and providing on going monitoring support. This is an in office position with one day per week WFH after performance is evaluated

Requirements

Communicate clearly and succinctly with a wide range of external vendors.
Able to work collaboratively with Operations teams across organization.
Identify opportunities to drive efficiencies in service request dispatch and closure.
Outstanding customer service skills.
Experience in distributed energy, solar, and/or retail power preferred.

Nice To Haves

Experience with ServiceNow case management software desired.
Strong MS Excel and PowerPoint skills.
Experience with Power BI, Tableau or other similar data visualization software preferred, but not required

Responsibilities

Record and maintain logs of service requests, work or services performed, invoices, and other dispatch information in CRM system.
Generate and maintain reports to track fleet performance on a weekly, monthly, and quarterly basis.
Work with management and performance analysts to manage existing and new asset's performance in company's portfolio.
Work with Homeowner Support Team to resolve escalated homeowner issues.
Escalate technical support issues to internal and external resources.
Track and manage Install/O&M partner's performance metrics & KPIs.
Review, record and process partner invoices.
Work with vendors to resolve invoice discrepancies.
Identify and onboard new O&M partners to Energy Service Experts platform.
Work with O&M partners to control service pricing.
Maintain and manage relationships with Install/O&M partners.
Create and maintain reports related to assigned projects.
Perform other duties as assigned.