ASL Scheduling Liaison
About The Position
At Hanna, we believe communication is a human right. Every day, our team connects people across languages to ensure understanding, inclusion, and access to essential services. We’re a people-first organization built on our core values — Humble, Achieve, Nourish, Nurture, and Authentic. We’re growing our Scheduling Department and are seeking a dedicated ASL Scheduling Liaison to oversee all American Sign Language (ASL) assignments across our statewide customer base. The ASL Scheduling Liaison will serve as the main point of contact for all ASL scheduling, interpreter relations, and coordination. This position is ideal for someone closely connected to and regularly involved with the Deaf community—such as a Child of Deaf Adult (CODA), an advanced or graduate-level interpreting student, or a professional ally—who understands the Deaf community and culture, how to be an ally, and communication dynamics. You’ll ensure that Deaf and Hard-of-Hearing clients receive accurate, timely, and high-quality interpreter coverage while maintaining strong relationships with our ASL interpreters.
Requirements
- Strongly connected to and involved with the Deaf community (CODA, interpreting graduate/student, or professional ally)
- Experience in scheduling, coordination, customer service, or within the interpreting industry preferred
- Familiarity with ASL interpreting logistics, Deaf culture, and interpreter credentialing
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail and follow-through
- Tech-savvy; comfortable with CRMs, scheduling systems, and Google Workspace
- Professional, dependable, and able to thrive in a fast-paced environment
Nice To Haves
- Experience in scheduling, coordination, customer service, or within the interpreting industry preferred
Responsibilities
- Coordinate all ASL interpreting assignments statewide — from job creation through completion
- Build and maintain strong relationships with ASL interpreters, understanding their preferences, certifications, and availability
- Act as liaison between customers, interpreters, and internal teams to ensure seamless communication and service delivery
- Monitor ASL fulfillment rates, interpreter utilization, gross profit trends, and share insights with leadership
- Ensure all assignments meet contractual, credentialing, and quality requirements (RID, BEI, NAD, etc.)
- Provide professional, timely communication to customers regarding scheduling updates and confirmations
- Collaborate with the scheduling team and leads to balance workload and meet customer needs
- Help expand Hanna’s ASL interpreter network by connecting with schools, programs, and community organizations
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
