Asian Relationship Marketing Executive
Mohegan•Uncasville, CT
8d•Onsite
About The Position
This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.
Requirements
- High School Diploma or equivalent
- Two years of experience in the service industry involving extensive contact with customers or the general public
- Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture
Responsibilities
- Attracts business from existing customers to increase trip frequency and invites patrons to events
- Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required
- Promotes Asian and casino events
- Handles internal and external calls, customer reservations, customer complaints, etc.
- Obtains information on new guests, issues Momentum cards and explains the benefits of membership
- Remains visible on the casino floor
- Offers and issues comps and event tickets to qualified customers
- Maintains and respects the confidentiality of marketing programs, guest information and databases
- Performs telemarketing duties using the Telemarketing software
- Assists with internal department translations, as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
