ASC Patient Services Rep
Cardiovascular Institute of the South•Gray, LA
•Onsite
About The Position
Serve as a key front office team member in a fast-paced medical environment. Act as the first point of contact for patients, delivering a professional and welcoming experience. Support daily clinic operations through scheduling, communication, and administrative coordination. Assist with insurance processing, billing support, and maintaining accurate patient records.
Requirements
- High school diploma required
- Familiarity with insurance verification, billing, or medical administrative processes
- Strong organizational and multitasking abilities in a fast-paced environment
- Excellent communication and customer service skills
- Proficiency with computer systems and electronic medical records
- Ability to manage time effectively and meet deadlines
- Team-oriented mindset with a willingness to assist others as needed
Nice To Haves
- healthcare or medical office experience preferred
- Experience with collections or patient accounts is a plus
Responsibilities
- Manage incoming calls, schedule appointments, and coordinate patient flow efficiently
- Conduct patient check-in/check-out while ensuring accuracy of information
- Proactively follow up on recalls, missed appointments, and scheduling needs
- Maintain precise electronic medical records and facilitate communication between departments
- Verify insurance coverage and ensure all patient demographic information is current
- Collect co-pays and balances while supporting billing and claims processes
- Address patient questions regarding insurance and billing with clarity and professionalism
- Uphold HIPAA standards and ensure confidentiality of patient information
- Collaborate with team members to maintain smooth clinic operations and meet performance standards
Benefits
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
