ASC Patient Services Rep

Cardiovascular Institute of the South

3h•Onsite

About The Position

Serve as a key front office team member in a fast-paced medical environment. Act as the first point of contact for patients, delivering a professional and welcoming experience. Support daily clinic operations through scheduling, communication, and administrative coordination. Assist with insurance processing, billing support, and maintaining accurate patient records.

Requirements

HIGH SCHOOL DIPLOMA REQUIRED
FAMILIARITY WITH INSURANCE VERIFICATION, BILLING, OR MEDICAL ADMINISTRATIVE PROCESSES
STRONG ORGANIZATIONAL AND MULTITASKING ABILITIES IN A FAST-PACED ENVIRONMENT
EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS
PROFICIENCY WITH COMPUTER SYSTEMS AND ELECTRONIC MEDICAL RECORDS
ABILITY TO MANAGE TIME EFFECTIVELY AND MEET DEADLINES
TEAM-ORIENTED MINDSET WITH A WILLINGNESS TO ASSIST OTHERS AS NEEDED

Nice To Haves

HEALTHCARE OR MEDICAL OFFICE EXPERIENCE PREFERRED
EXPERIENCE WITH COLLECTIONS OR PATIENT ACCOUNTS IS A PLUS

Responsibilities

MANAGE INCOMING CALLS, SCHEDULE APPOINTMENTS, AND COORDINATE PATIENT FLOW EFFICIENTLY
CONDUCT PATIENT CHECK-IN/CHECK-OUT WHILE ENSURING ACCURACY OF INFORMATION
PROACTIVELY FOLLOW UP ON RECALLS, MISSED APPOINTMENTS, AND SCHEDULING NEEDS
MAINTAIN PRECISE ELECTRONIC MEDICAL RECORDS AND FACILITATE COMMUNICATION BETWEEN DEPARTMENTS
VERIFY INSURANCE COVERAGE AND ENSURE ALL PATIENT DEMOGRAPHIC INFORMATION IS CURRENT
COLLECT CO-PAYS AND BALANCES WHILE SUPPORTING BILLING AND CLAIMS PROCESSES
ADDRESS PATIENT QUESTIONS REGARDING INSURANCE AND BILLING WITH CLARITY AND PROFESSIONALISM
UPHOLD HIPAA STANDARDS AND ENSURE CONFIDENTIALITY OF PATIENT INFORMATION
COLLABORATE WITH TEAM MEMBERS TO MAINTAIN SMOOTH CLINIC OPERATIONS AND MEET PERFORMANCE STANDARDS

Benefits

CHOICE OF THREE HEALTH INSURANCE PLANS
DENTAL INSURANCE COVERAGE
VISION INSURANCE COVERAGE
401(K) WITH COMPANY MATCH AND PROFIT-SHARING PLAN
COMPANY-PAID SHORT-TERM AND LONG-TERM DISABILITY COVERAGE
COMPANY-PAID LIFE INSURANCE FOR YOU AND YOUR FAMILY
ACCESS TO COMPANY-PROVIDED TRAINING AND EDUCATIONAL RESOURCES
ELIGIBILITY FOR ANNUAL MERIT-BASED PERFORMANCE INCREASES
ACCRUED GENERAL PURPOSE TIME (GPT)
EIGHT COMPANY-PAID HOLIDAYS
SPECIAL COMPANY EVENTS, INCLUDING CHRISTMAS PARTIES, FAMILY DAY, EMPLOYEE ENGAGEMENT ACTIVITIES, AND SPIRIT DAYS
COMPLIMENTARY EMPLOYEE ASSISTANCE PROGRAM (EAP) FOR ALL EMPLOYEES AND THEIR DEPENDENTS