ASC Medical Office Specialist

Borland Groover•Jacksonville, FL

8d•Onsite

About The Position

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the center. The MOS will be responsible for providing non-clinical administrative support to the surgery center, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, entering patient information into the practice’s designated electronic health record, and requesting and collecting copays/outstanding balances at the time of check-in. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be a helpful and comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty center.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Strong customer service skills with both patients and other departments within the practice.
Must be able to function in a fast-paced and possible stressful environment.
Accurate Data Entry skills.
Ability to operate a computer, copier, fax, and scanner.
Microsoft Office, EMR, and other medical software experience preferred.
Ability to work independently, in a team environment, and multi-task.
Maintain a professional and upbeat attitude.
Ability to accurately handle cash.
Maintain Proper phone etiquette.
Ability to communicate in English
High School diploma/Equivalency required.
Customer service experience is required.
At least one (1) year of experience in a medical office (preferred).
BLS Certificate (30 days upon hire)
Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
Moderate lifting (15-20 lbs.): essential
Walking: Must be able to access and navigate each department at the organization’s facilities: essential
Pushing/Pulling: marginal
Standing: essential
Repetitive motion: marginal
Reaching: marginal
Bending: marginal
Fast pace: essential
Multiple Stimuli: essential
Intense customer interaction: essential
Frequent change: essential
Memory: essential
Reasoning: essential
Hearing: essential
Reading: essential
Analyzing: essential
Logic: essential
Verbal communication: essential
Written communication: essential

Responsibilities

Greet patients, family, and visitors.
Perform patient intake by obtaining and verifying patient demographics and medical insurance information.
Scan all required information (insurance cards, etc.) as required into the designated system.
Prepare patients' charts for each day with all required documents.
Answer phone calls, direct calls to appropriate party/department, return calls, and respond to voicemails.
Obtain required co-pays/deductibles from patients.
Scan patient charts for the day after the patient is discharged.
Check daily for procedures added or cancellations.
Refer all patients’ financial requests to the center’s business office manager and/or collections department.
Distribute all incoming faxes to the correct departments and/or scan them into patient charts.
This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
Must follow the organization’s Code of Conduct.
Must participate in the Compliance Program Initiatives and reporting and Compliance Issues.
Other duties assigned.
Keeps current on the center’s various insurance plans.
Print any pertinent information as necessary.
Notify patients/family if their physician is running behind schedule.
Performs other related duties as assigned