Medical Office Specialist

Borland Groover•Jacksonville, FL

About The Position

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will be responsible for providing non-clinical administrative support to the practice, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice’s designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be helpful and a comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty practice

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Strong customer service skills with both patients and other departments within the practice.
Must be able to function in a fast-paced and possibly stressful environment.
Accurate Data Entry skills.
Ability to operate a computer, copier, fax, and scanner.
Microsoft Office, EMR, and other medical software experience preferred.
Ability to work independently, in a team environment, and multi-task.
Maintain a professional and upbeat attitude.
Ability to accurately handle cash.
Maintain Proper phone etiquette.
Ability to communicate in English.
High School diploma/Equivalency required.
Customer service experience is required.
At least one (1) year of experience in a medical office (preferred).

Nice To Haves

Previous GI experience preferred.

Responsibilities

Greet patients and all other visitors to the clinic and answer any questions they may have.
Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient ID, verifying and updating primary care, referring physician, and pharmacy.
Verify patient benefits in Phreesia.
Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic health record tasks.
Obtain required co-pays/deductibles from patients.
Schedule appointments, tests, and other procedures with any clinic provider, regardless of location.
Generate and print patient plans.
Refer all patients’ financial requests to the financial counselor or the business office.
Distribute all incoming faxes and mail.
Scan PAQ documents
Call patients to reschedule appointments due to provider schedule changes.
Call no-show appointments to attempt to reschedule.
Possible travel to other office locations for coverage needs.
This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
Must follow the organization’s Code of Conduct.
Must participate in the Compliance Program Initiatives and reporting and Compliance Issues.
Other duties assigned
Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage, and assure optimal patient flow.
Ensure the waiting room and workstations are clean and orderly.
Count and log petty cash.
Keeps current on the clinic’s various insurance plans.
Ensure the message is sent to the appropriate clinical staff (EHR 4-point check)
Print and copy all physician dictations.
Print any pertinent information as necessary.
Notify patients if their physician is expected to be late to the office or running behind in the clinic.