Medical Office Specialist - Pulmonology

UHS•Aiken, SC

12d

About The Position

Reporting to the Practice Manager. The Medical Office Specialist is responsible for front desk coverage for the medical practice which includes registration, check-in, collecting co-pays, scheduling appointments, billing patients, and scanning records into EMR, reports, and correspondence. Possesses medical terminology knowledge, organization and communication skills, ability to adapt to flexible work schedules and frequent interruptions, and professional appearance, all while maintaining a calm disposition, problem solving, and decision-making skills. Reliable, tactful, honest and discreet in maintaining confidentiality at all times. Must be able to carry out specific assignments to successful conclusion.

Requirements

Minimum of one year of medical experience preferred.
Job requires being reliable, responsible, dependable, and fulfilling obligations.
Job requires being careful about detail and thorough in completing work tasks.
Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.
Knowledge of electronic equipment, computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfacti
High school graduate or equivalent.

Nice To Haves

Completed a Medical Office Assistant/Specialist program or Medical Assistant program preferred.

Responsibilities

checking schedules and organizing patient flow
relaying instructions to patients/families
answering calls and providing pertinent information
sending/receiving patient medical records
obtaining lab/x-ray reports, hospital notes, referral information, etc.
completing forms/requisitions as needed
scheduling appointments
verifying insurance coverage and patient demographics
managing charts to ensure information is completed and accurate
respecting/promoting patient rights
responding appropriately to emergency codes
sharing problems relating to patients and/or staff with immediate supervisors quickly
schedules patients for procedures
Insurance forms for doctors
Compiles end of day deposits and end of day reports
Follow written policies
Books, coordinates and reschedules patients appointments
relays necessary messages to staff
greets and registers patients in a prompt, pleasant, and helpful manner
provides necessary instructions/directions
Informs appropriate department/person of patient’s arrival
verifies necessary information and records in the medical record
uses computer system to generate information necessary for billing
updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary
Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed
answers telephone, screen calls, takes messages, and provides information
answers questions regarding patient appointments and testing
assembles new patients’ charts for next day visit
updates profile on all patients
educates patients before and after procedures
maintains schedule
performs appointment follow ups
acts as receptionist as necessary
travels between facilities as requested
Performs other duties such as answers phone calls and routes to appropriate party
Always informs patients they are going to go to voicemail
Take accurate, complete written messages as required