Artificial Intelligence (AI) Adoption & Enablement Manager

FERGUSON

6d•Remote

About The Position

The AI Adoption & Enablement Manager is the human architect of Ferguson's AI transformation, responsible for ensuring that technology adoption translates into genuine capability building, behavioral change, and cultural evolution. This role sits at the critical intersection of Ferguson's human-first AI philosophy and its execution, designing and delivering the experiences that help associates see AI as amplifying their expertise. Working with the VP of AI Enablement, this position owns the fluency framework that builds AI literacy and capability across Ferguson's diverse associate population, from counter representatives to sales associates to HQ functions. Equally important, this person works hands-on with functional teams to discover use cases, embed AI into real workflows, and coach teams through early adoption. Success requires deep empathy for how people experience change. It also requires a sophisticated understanding of adult learning principles. Candidates need enough technical proficiency to guide practical implementation. They must have political savvy to navigate a culture where respect, trust, and credibility are earned through demonstrated care for people's success.

Requirements

7-10 years in organizational change management, learning & development, or transformation roles, with significant focus on technology adoption and hands-on functional implementation
Demonstrated success driving behavioral change in large, distributed, relationship-driven organizations (distribution, field sales, manufacturing, healthcare)
Experience designing and delivering enterprise-wide learning programs that measurably changed how people work
Must have deep comfort with emerging technology concepts and ability to learn platforms quickly; direct experience with AI/ML technology adoption strongly preferred
Track record of working with frontline/field populations, not just corporate headquarters or knowledge workers
Experience in operational excellence, sales enablement, or business transformation roles where you embedded new capabilities into actual workflows (not just trained people on them)
Strong grounding in change management frameworks (Kotter, ADKAR, Bridges) with ability to adapt rather than apply dogmatically
Expertise in adult learning principles, instructional design, and experiential learning approaches
Understanding of AI/ML technologies and enterprise AI platforms sufficient to: translate capabilities into practical applications, demo basic functionality, troubleshoot common user issues, and know when to escalate to technical resources
Skilled in facilitation techniques for use case discovery, design thinking workshops, and process improvement sessions
Comfortable with workflow analysis and process mapping. Can quickly grasp how functional teams actually work and spot integration opportunities.
Exceptional emotional intelligence and ability to read individual and group dynamics in real-time
Comfortable spanning from strategy conversations to hands-on coaching in a branch office or warehouse
Compelling facilitator and storyteller who makes complex concepts accessible and engaging across education and experience levels
Ability to build trust quickly with diverse team members, particularly those skeptical of change initiatives or corporate programs
Cultural sensitivity and humility; understands that respect in Ferguson's culture is earned through demonstrated competence and care, not conferred by title
Active listener who asks good questions and makes people feel heard even when delivering difficult messages