Area Service Leader - Chesapeake

Trane Italia•Chesapeake, VA

34d•Onsite

About The Position

As an Area Service Leader at Trane Technologies, a world leader in creating comfortable, sustainable, and efficient climate solutions, you will be a key part of our mission to prioritize the planet. This role involves significant P&L responsibility, including monthly revenue forecasting and driving growth in service agreements, repairs, installations, and service turnkey projects in partnership with the sales team. You will manage budget controls for overhead items like fleet, uniforms, tools, and safety equipment, and mitigate risks in service agreements and repair work. A core function is overseeing service coordination to ensure efficient customer response, appropriate technician training, and effective resource leverage across the district for emergency repairs, maintenance contracts, installations, and long-term service agreements. The position requires attracting, coaching, counseling, training, and developing service employees, fostering continuous improvement through performance management and technical training. You will be responsible for developing employee skill levels in customer service, process, and technical areas, ensuring margin expectations are met, and maximizing cash flow by prompt invoicing and efficient team utilization. Additionally, you will establish and enforce standard service work processes, enhance customer satisfaction, and ensure environmental, health, and safety compliance within the service team through comprehensive training. Travel to customer job sites is required, which may involve outdoor work, mechanical/equipment rooms, and exposure to variable weather, moving mechanical parts, and heights.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
3+ years experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Tech-savvy with expertise in Microsoft applications.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Salesforce experience considered an asset.

Responsibilities

P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Effectively attract, coach, counsel, train and develop all service employees.
Drive continuous improvement through company performance management process and technical product training programs available.
Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
Confirm margin expectations are met during sales and fulfillment activities.
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.
Ensure that standard service work processes are created and followed.
Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Ensure environmental, health and safety compliance within service team.
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.