Area Leader

Valet Living•New Bedford, MA

15h•Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to help oversee nightly waste, recycling, and compost collection services. In this role, you will manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities, ensuring service runs smoothly, safely, and on time. This opportunity is for someone with supervisory experience who enjoys solving problems, using data to drive decisions, and keeping operations on track. Valet Living focuses on building careers, creating opportunities, and cultivating a culture of excellence, where leadership is about service and growth is the norm. For nearly 30 years, Valet Living has provided amenity services in the multifamily industry, delivering increased asset value, reduced workload for onsite staff, and improved resident experience. With industry-leading technology and over 8,000 associates, Valet Living serves more than 2 million homes nationwide and is a portfolio company of GI Partners.

Requirements

Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues.
Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms.
Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions.
Strong Communicator: Clear verbal and written communication skills.
Problem Solver: Quick to adapt, address issues, and find solutions.
High school diploma or GED required.
Valid Driver’s License: Required, with the ability to operate a company vehicle.
Ability to lift and carry up to 50 lbs.
Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
Tolerant of disagreeable odors (it’s part of the job!)

Nice To Haves

At least one-year prior experience overseeing a team or crew in a hands-on environment.

Responsibilities

Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards.
Manage schedules, approve timecards, and ensure your team stays on track and within budget.
Foster a culture of accountability, open communication, and continuous improvement.
Step in when needed to ensure uninterrupted service.
Visit properties to review service quality, complete audits, and resolve any issues that come up.
Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
Respond to resident or property concerns quickly and professionally.
Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
Assist with hiring and training new Service Valets.
Pick up and distribute supplies, PPE, and containers as needed.
Work with your Operations Manager to monitor staffing levels and manage costs.
Help with special projects or service recovery efforts as assigned.
Oversee company vehicle maintenance and ensure fleet safety standards are met.