Area Service Director

Abbott

1d•$171,300 - $342,700•Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Responsible for implementing and maintaining the effectiveness of the quality system. Oversee and manage several departments within the Area Service function. Provide direct management and counsel to staff to ensure goals are met. Set technical strategy for Service for product families and translate strategy into specific actions. Work with Global Service directors on country strategies within given product platforms. Establish goals and ensure projects are completed on time and within budget. Core Responsibilities: Align with Area Diagnostics commercial leadership to deliver a unique service experience to our customer base across the region, that drives renewals and reference-ability. Partner with General Managers to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs. Implement and execute service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes. Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs. Provide direction and leadership for the field service organization, fostering a healthy, growing business. Ensure development activities are in place to maintain a constant supply of high-performing talent. Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives. Responsible for strategic initiatives regarding technical service support, escalation and training

Requirements

Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred.
Minimum 8 years prior related experience overall; 3 years in a management function.
In Vitro Diagnostics experience is required.
Experience working in a quality system-driven organization and environment.
Failure to adequately perform tasks can result in noncompliance with governmental regulations.
Extensive experience with large healthcare systems and Integrated Delivery Networks.
Proven capability and track record in service leadership, including successful management of budgets and capital expenditures.
Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization.
Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction.
Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries.
Ability to bring teams together, especially in difficult times.
Strong customer orientation, with the ability to understand the changing face of the customer in the industry.

Responsibilities

Implementing and maintaining the effectiveness of the quality system
Overseeing and managing several departments within the Area Service function
Providing direct management and counsel to staff to ensure goals are met
Setting technical strategy for Service for product families and translate strategy into specific actions
Working with Global Service directors on country strategies within given product platforms
Establishing goals and ensure projects are completed on time and within budget
Aligning with Area Diagnostics commercial leadership to deliver a unique service experience to our customer base across the region, that drives renewals and reference-ability
Partnering with General Managers to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs
Implementing and executing service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes
Anticipating market trends and environmental forces and implement the necessary changes to meet customer needs
Providing direction and leadership for the field service organization, fostering a healthy, growing business
Ensuring development activities are in place to maintain a constant supply of high-performing talent
Fostering a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives
Responsible for strategic initiatives regarding technical service support, escalation and training