Area Operations Director

Car Spa, Inc.•Dallas, TX

19h

About The Position

The Operations Manager (Ops Manager) is responsible for the overall performance and profitability of multiple locations, including the car wash, convenience store (C-Store), and oil center (if applicable). This individual will ensure customer satisfaction, operational excellence, and employee development while maintaining compliance with all company policies and procedures.

Requirements

Experience in retail car wash or automotive service environment required.
Proven experience managing multiple sites.
Comfortable in a high-volume retail setting with 50–100 transactions per hour.
Demonstrated ability in budgeting, cost control, and P&L management.
Strong leadership, organizational, and communication skills.
Ability to analyze data and make informed decisions to improve operations.
Must be willing to travel.
Must be able to work both indoors and outdoors in all weather conditions.
Must navigate around moving vehicles safely and maintain situational awareness at all times.
Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines.

Responsibilities

Foster a customer-centric environment with a strong focus on satisfaction.
Promptly identify and resolve customer concerns and complaints.
Ensure all employees understand and deliver on the Car Spa customer service standards.
Supervise and support multi-location staff, including car wash, c-store, and oil center employees (if applicable).
Hire, train, and develop team members and managers to improve performance and build bench strength.
Maintain adequate staffing levels while minimizing turnover.
Optimize labor by scheduling based on volume and business needs.
Conduct regular team meetings to communicate goals, policies, and updates.
Promote a positive, professional, and compliant work culture.
Oversee all daily operations and ensure operational compliance with company and regulatory standards.
Ensure safety protocols are followed and conduct regular safety training and meetings.
Respond to equipment or system malfunctions promptly to minimize downtime.
Maintain a clean, safe, and well-functioning facility across all departments.
Manage inventory and vendor relationships to ensure adequate supplies and cost control.
Monitor fuel operations and inventory (if applicable).
Review timecards daily to ensure payroll accuracy.
Control operational costs including chemicals, utilities, and labor.
Maintain accurate records and reports, including safety logs, inventory, and incident reports.
Minimize losses due to theft, vehicle damage, or other preventable incidents.
Responsible for achieving and exceeding profitability targets.
Review and manage budgets and P&L statements.
Ensure timely and accurate completion of administrative tasks per Car Spa policies and procedures.
Analyze operational data to identify areas of improvement and implement strategic actions.