Area Director of Operations
About The Position
We’re looking for an Area Director of Operations to support Home Health and Home Care operations across Indiana. This role is built for a highly organized, data-minded, and action-oriented leader who can step into complexity, clean up operational gaps, and help create stronger long-term processes across multiple agencies. This position will play a key role in improving billing readiness, documentation compliance, authorization accuracy, EVV performance, and operational accountability — all with the goal of helping ensure services are properly supported and revenue is captured accurately and on time. If you enjoy solving problems, improving systems, and holding teams accountable in a professional but effective way, this could be a great fit.
Requirements
- A strong operator who isn’t afraid of professional accountability conversations
- Highly organized and naturally process-minded
- Comfortable digging into details and solving root-cause issues
- Able to balance delegation, ownership, and follow-through
- Data-driven and comfortable using reports to guide action
- Able to work independently while also escalating issues and trends appropriately
- Skilled at partnering across multiple teams and locations
- 5+ years of operations or leadership experience in Home Health, Home Care, or a distributed healthcare environment
- Strong understanding of documentation, authorizations, EVV, billing readiness, and operational workflows tied to reimbursement
- Experience with: AlayaCare Axxess Power BI Sandata / EVV systems
- Experience working across multiple teams and locations
- Strong communication, organization, and stakeholder management skills
- Ability to identify issues, drive accountability, and support process improvement
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Drive Revenue-Impacting Operational Performance
- Identify and resolve operational issues that impact billing timeliness, reimbursement, and clean claim submission
- Help reduce unbilled revenue over 30 days by uncovering the “why” behind delays and driving resolution
- Partner with agency leaders and Revenue Cycle teams to address billing barriers, claim holds, denials, and workflow breakdowns
- Support cleanup efforts tied to current backlog and revenue-related operational gaps
- Support Documentation, Authorization & EVV Compliance
- Monitor and improve visit documentation compliance, especially in Home Health
- Identify and address incomplete or denied authorizations that impact billing readiness
- Support oversight and follow-through around Electronic Visit Verification (EVV) compliance
- Help ensure EVV rules and workflows are aligned to actual visit activity and operational expectations
- Work across teams to improve consistency, accuracy, and accountability in revenue-impacting workflows
- Lead Through Accountability & Problem Solving
- Hold teams accountable for work that is incomplete, delayed, or impacting downstream performance
- Escalate issues, patterns, and trends to leadership with clarity and urgency
- Help drive both short-term cleanup and long-term process improvement
- Build sustainable operational processes that reduce repeat issues over time
- Use Data to Drive Action
- Pull and analyze reports to identify trends, gaps, and risk areas across agencies
- Use tools such as AlayaCare, Axxess, Power BI, and Sandata to help uncover operational and billing issues
- Translate findings into practical action steps and follow-up plans
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What This Job Offers
Job Type
Full-time
Career Level
Director
