Area Director of Operations

PurposeCare • Cleveland, OH

5d

About The Position

Area Director of Operations (Healthcare)

Drive Impact. Recover Revenue. Lead Operational Excellence.

Are you a data-driven operations leader who knows how to connect the dots
between clinical workflows, documentation, and revenue performance?

We’re looking for an Area Director of Operations (ADO) to lead operational
performance across multiple locations—focusing on revenue integrity, billing
optimization, and cross-functional accountability.

If you thrive in a fast-paced healthcare environment and enjoy solving complex
operational challenges, this role offers the opportunity to make a direct,
measurable impact on financial performance and patient care delivery.

Why This Role Stands Out

· Direct impact on revenue growth and operational performance

· High visibility with executive leadership (AVPs, COO, Finance)

· Opportunity to fix broken processes and build scalable solutions

· Work across multiple agencies and service lines

· Fast-moving, high-impact leadership role

What You’ll Do

Own Revenue Integrity & Billing Performance

· Identify and fix issues causing billing delays, denials, and lost revenue

· Ensure services are fully documented, authorized, and billable

· Partner with Revenue Cycle to improve clean claim rates and reimbursement
accuracy

· Drive recovery of at-risk or delayed revenue

Find the Gaps Others Miss

· Analyze EMR, billing, and operational data to uncover revenue leakage

· Identify trends like missed visits, expired authorizations, and documentation
gaps

· Turn insights into actionable solutions across teams

Lead Cross-Functional Accountability

· Partner with Operations, Clinical, Intake, Scheduling, Payroll, and RCM teams

· Hold teams accountable for tasks that directly impact billing

· Act as the go-to escalation point when claims are delayed

Improve & Standardize Operations

· Build and implement process improvements that support faster, cleaner billing

· Help standardize workflows across locations

· Create a culture of urgency, ownership, and accountability

What Success Looks Like (First 3–6 Months)

· Identify and close major billing and operational gaps

· Recover delayed or at-risk revenue

· Reduce avoidable write-offs and denials

· Improve billing speed and accuracy across the region

What We’re Looking For

You’ll Thrive Here If You Are:

· A self-starter who takes initiative without being asked

· Comfortable having direct, accountability-driven conversations

· Highly analytical and detail-oriented

· Energized by solving problems and improving performance

· Experienced working across multiple teams and locations

Requirements

• 5+ years in home health, home care, or healthcare operations
• 5+ years leading teams across multiple sites or regions
• Strong experience with billing, claims, or revenue cycle operations
• Hands-on experience with EMR systems and operational data
• Advanced skills in Excel and reporting tools

Nice To Haves

• Bachelor’s degree
• Experience with denials management, billing workflows, or revenue recovery

Responsibilities

• Identify and fix issues causing billing delays, denials, and lost revenue
• Ensure services are fully documented, authorized, and billable
• Partner with Revenue Cycle to improve clean claim rates and reimbursement accuracy
• Drive recovery of at-risk or delayed revenue
• Analyze EMR, billing, and operational data to uncover revenue leakage
• Identify trends like missed visits, expired authorizations, and documentation gaps
• Turn insights into actionable solutions across teams
• Partner with Operations, Clinical, Intake, Scheduling, Payroll, and RCM teams
• Hold teams accountable for tasks that directly impact billing
• Act as the go-to escalation point when claims are delayed
• Build and implement process improvements that support faster, cleaner billing
• Help standardize workflows across locations
• Create a culture of urgency, ownership, and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Director