Area Manager

Scandinavian Building Services

14h • Hybrid

About The Position

Scandinavian Building Services, a Canadian leader in retail and commercial cleaning for the last 60 years, is seeking an Area Manager (referred to as a Walmart Specialist) in Richmond Hill. The company, which started as a small family-owned business in Edmonton, Alberta in 1982, now offers full-service janitorial and building maintenance across Canada. They attribute their success to core values of Service, Motivate, Respect, and Connect. This role involves managing a specific client portfolio of 12 sites, requiring travel to Vaughan, Richmond Hill, and Brampton. Business hours are Monday to Friday 8am - 4:30pm, with flexibility needed as business demands fluctuate. When not visiting sites, the employee has the option to work from home. The company emphasizes a family-first culture, growth opportunities, and job security.

Requirements

• Minimum 3-5 years management experience
• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
• Possess the ability to work with multiple software platforms and applications
• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
• Excellent critical thinking and problem-solving skills
• General understanding of financial principles, including budgeting and profitability
• Strong delegation skills with the ability to motivate and resolve employee issues
• Must be able to work under pressure with a sense of urgency
• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
• Valid drivers license in good standing
• Must be available 24/7 in case of emergency or client needs

Responsibilities

• Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Creating and fostering strong relationships with key clients and store managers
• Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
• Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work
• Monitoring and managing client specific KPI’s to ensure they are met or exceeded
• Ensure Owner Operators have a full understanding of contract scope of work
• Providing coaching and performance management including issuing warnings as required
• Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis

Benefits

• Awarded one of Canada’s Best Managed Companies
• Growth Opportunities
• A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development
• Stability and Job Security
• Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into US
• Family First Culture
• We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family
• We offer a comprehensive medical and dental plan as well as personal days off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees