Area Manager

Related • San Francisco, CA

1d • $110,000 - $120,000

About The Position

Are you a dynamic leader who thrives on building high-performing teams? As an Area Manager, you’ll oversee a modest portfolio of affordable communities, working closely with Community Managers, Compliance Managers, and Maintenance Managers to ensure our properties operate smoothly and meet the needs of eligible residents. You’ll be a coach, mentor, and motivator, guiding your team to success while fostering a culture of inclusivity and growth.
In this role, you’ll have the opportunity to make a real impact by setting clear expectations, promoting strong communication, and driving results. Whether collaborating with staff, asset managers, regulatory agencies, your leadership will be key to achieving our goals and providing quality affordable housing.

Requirements

• 5+ years of property management experience.
• Understanding of Financial Operating Statements and Budgets
• High proficiency with Microsoft Office suite.
• Experience with property management software. RealPage OneSite experience preferred.
• Bachelor’s degree preferred.
• Strong working knowledge of LIHTC and project-based section 8 (HUD) affordable housing compliance programs. Affordable industry certification such as CPO, CPM, SHCM, TCM preferred.
• Prior experience supervising site staff.
• Ability to travel within the portfolio and respond to off-hour emergencies as needed.
• Strong leadership skills. Willingness to hold team accountable and foster collaboration across departments.
• Dedicated to exceeding expectations by providing exceptional service.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
• Team player, believing in the power of working with a team to achieve shared goals.
• Willingness to embrace feedback and continuously improve.

Nice To Haves

• Previous experience with acquisitions/major rehabs/renovations preferred.

Responsibilities

• Oversee a modest portfolio of properties by directing Community Managers toward meeting financial targets, operational and compliance standards; conduct frequent property visits.
• Direct, challenge, and motivate Community Managers to run high-performing properties, helping Related provide affordable housing to eligible applicants and residents.
• Ensure Community Managers set and adhere to annual property budgets, providing support and guidance as needed.
• Develop and implement SMART action plans to drive revenue growth and minimize controllable expenses, ensuring properties meet or exceed budget targets.
• Create and implement leasing and marketing plans in collaboration with the Marketing team to ensure an adequate waitlist and occupancy is maximized; develop resident retention program to increase resident satisfaction.
• Hire, train, and develop team members to maximize performance and foster career growth.
• Cultivate an inclusive, diverse, and growth-oriented culture across the portfolio.
• Implement talent management best practices, focusing on internal development and strengthening the talent pipeline.
• Maintain consistent communication across the portfolio to align with business objectives and ensure team engagement.
• Participate in preparing site budgets. Review monthly income statements and prepare monthly variance analysis reports (financial overviews).
• Ensure properties meet RAM’s maintenance standards, with attention to curb appeal, safety and preventative maintenance. Supervise maintenance operations processes and standards and recommend capital improvements to maximize asset value.
• Collaborate with property support teams (e.g., Compliance, HR, Services, Facilities) to address concerns and advance portfolio performance.
• Support the Regional Compliance team in responding to government and regulatory agency requests.
• Participate in property audits and liaise with agencies to ensure compliance with all standards.
• Ensure that all applicants and resident complaints are handled expeditiously, diplomatically and professionally.
• Perform other duties as assigned by management.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees