Area Manager

Goodwill of Western NY • Buffalo, NY

5d • $65,000 - $80,000

About The Position

What You’ll Do Lead daily operations, merchandising, and brand presentation across multiple stores. Manage and coach Store Managers to deliver strong operational performance and a positive team culture. Drive sales growth and profitability through effective planning, execution, and continuous improvement. Ensure compliance with operational standards, safety protocols, and loss prevention practices. Analyze performance metrics (sales, labor, productivity, shrink) and guide stores to take action. Maintain high brand and merchandising standards across all locations. Support talent development, including hiring, training, and building a strong leadership pipeline. Deliver an exceptional customer and donor experience in every store. Oversee P&L performance, budgeting, staffing, and expense control for all assigned stores. Execute company strategies, promotions, and community engagement initiatives. Promote Goodwill’s mission, values, and sustainability efforts throughout daily operations. Who You Are A values-driven servant leader who coaches like a pro and thinks like an owner Data-informed and people-first leader: decisive, adaptable, and calm under pressure A culture builder who inspires trust, accountability, and continuous improvement A clear, persuasive communicator and community connector/brand ambassador Schedule-flexible and energized by fieldwork (travel up to ~90% between locations) Someone who lives our values: Own It Dare to Excel Be Bold Be Extraordinary We Win Together What You Bring Bachelor’s degree in Business/Retail Management (preferred) 5+ years of multi-unit retail management with a record of sales growth & operational excellence Experience training, developing, and elevating leaders; strong succession planning skills Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery Proficiency with Microsoft Office Suite; strong analytical and communication skills Reliable transportation and valid NYS driver’s license; ability to travel across WNY Strong organization, attention to detail, and multitasking ability; able to meet production/processing goals Physical Requirements Sit/stand/bend/reach/twist for extended periods Lift/push/pull up to 50 lbs. on an occasional basis Manual dexterity for repetitive tasks Compensation This is an salaried exempt position. Salary base range is between $65,000 - $80,000 and is commensurate with experience. This position is eligible for a bonus based on performance metrics. Apply today and help turn donations into opportunity!

Requirements

• 5+ years of multi-unit retail management with a record of sales growth & operational excellence
• Experience training, developing, and elevating leaders; strong succession planning skills
• Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery
• Proficiency with Microsoft Office Suite; strong analytical and communication skills
• Reliable transportation and valid NYS driver’s license; ability to travel across WNY
• Strong organization, attention to detail, and multitasking ability; able to meet production/processing goals
• Sit/stand/bend/reach/twist for extended periods
• Lift/push/pull up to 50 lbs. on an occasional basis
• Manual dexterity for repetitive tasks

Nice To Haves

• Bachelor’s degree in Business/Retail Management (preferred)

Responsibilities

• Lead daily operations, merchandising, and brand presentation across multiple stores.
• Manage and coach Store Managers to deliver strong operational performance and a positive team culture.
• Drive sales growth and profitability through effective planning, execution, and continuous improvement.
• Ensure compliance with operational standards, safety protocols, and loss prevention practices.
• Analyze performance metrics (sales, labor, productivity, shrink) and guide stores to take action.
• Maintain high brand and merchandising standards across all locations.
• Support talent development, including hiring, training, and building a strong leadership pipeline.
• Deliver an exceptional customer and donor experience in every store.
• Oversee P&L performance, budgeting, staffing, and expense control for all assigned stores.
• Execute company strategies, promotions, and community engagement initiatives.
• Promote Goodwill’s mission, values, and sustainability efforts throughout daily operations.

Benefits

• This position is eligible for a bonus based on performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager