Area Manager

Bright Direction Dental LLC • Fort Wayne, IN

15h • Onsite

About The Position

The Area Manager oversees the performance, operations, and culture of multiple dental practices in Northern Indiana. This role ensures alignment with company standards while supporting practice leaders and clinical teams in delivering exceptional patient care. You will serve as a key liaison between providers, office teams, and the BDD Support Team—driving operational excellence, fostering a positive work environment, and supporting business growth.

Requirements

• Dental practice management experience
• Experience with PPO programs
• Familiarity with multiple dental practice management systems (PMS)
• Strong computer and technology skills
• Financial and operational acumen
• Knowledge of dental metrics and compliance standards
• Strong leadership, communication, and interpersonal skills
• Effective time management and multitasking
• Problem-solving and conflict resolution abilities
• Commitment to team development and accountability
• Patient-focused mindset

Nice To Haves

• Multi-site management experience

Responsibilities

• Oversee daily operations across multiple offices
• Ensure compliance with company policies and dental regulations
• Identify and implement operational improvements
• Monitor KPIs (production, collections, patient satisfaction)
• Maintain staffing levels in coordination with HR
• Manage supplies, equipment, and facility needs
• Maintain full-time, on-site presence during business hours
• Act as a visible and engaged leader in each practice
• Ensure adherence to insurance and revenue cycle management (RCM) procedures
• Promote high standards of patient care and service
• Resolve escalated patient concerns
• Improve scheduling flow and treatment adherence
• Track and enhance patient satisfaction metrics
• Supervise and coach team members across locations
• Conduct performance evaluations and development planning
• Lead meetings, trainings, and team-building initiatives
• Oversee payroll and annual reviews
• Partner with leadership on onboarding and training
• Communicate clearly and professionally
• Manage Profit & Loss (P&L) performance
• Control expenses and support revenue growth
• Partner with RCM to improve billing and collections
• Analyze financial reports and identify opportunities
• Manage accounts receivable and aging targets
• Provide insights to improve office profitability
• Prioritize and resolve issues effectively
• Respond to operational challenges with data-driven decisions
• Stay current with dental laws and regulations
• Ensure compliance with HIPAA, OSHA, and dental boards
• Promote a culture of safety and accountability

Benefits

• Medical, dental, vision, and life insurance
• Voluntary benefits options
• Paid time off (PTO)
• Holiday pay
• 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed