Area Manager

KIDS CARE DENTAL AND ORTHODONTICS•Rancho Cordova, CA

13d•$1 - $2

About The Position

The primary duty of the Area Manager is to be a leader and mentor to the practice team so that we consistently deliver the most memorable and fun service experience possible for every patient, every day in every office. The Area Manager is responsible for the daily operations and overall profitability of the multiple offices they oversee. The Area Manager will work with his/her team to achieve operational goals while inspiring the team to uphold the culture, value and purpose of Kids Care Dental.

Requirements

Must have 2-3 years experience with large group practice
Experience managing multiple teams holding them accountable by setting clear expectations
Affinity for helping and training others
Can do attitude with strong problem solving skills and a focus on solutions
Strong knowledge of dental insurance plans, customer service, clinical procedures and insurance billing
Proven history of achieving results by setting goals and actively rallying other to achieve them
Excellent communication, written, customer service and time management skills
Ability to multi-task and work in a fast-paced environment
Dentrix experience preferred

Nice To Haves

Business degree preferred

Responsibilities

Responsible for profit and loss by managing overall production and collection goals, patient scheduling, labor costs, purchasing and keeping costs within the office budget
Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, Workplace Policy, Labor Law, etc…)
Act as a liaison between staff, doctors, and management team
Directly supervise staff and proactively manage their performance and development including but not limited to performance feedback, performance reviews, corrective actions, recommendations for promotion, terminations, etc.)
Train office teams on all company protocol and the standards for which Kids Care Dental believes
Promote cross training of staff; Ensure excellent training and mentoring of new team members
Input doctors’ schedules and advise SVP of requested changes
Communicates with front and back office teams regularly to ensure they have all the information, tools, and support needed to perform their jobs effectively an successfully
Perform random audits of both back office and front office duties
Conduct and provide feedback on doctor and other candidate working interviews
Respond to escalated patient complaints/concerns
Review and report to SVP and Director of Marketing results from patient reviews
Perform routine office cleanliness and maintenance reviews
Insure effective pediatric and orthodontic integration of teams
Insure effective engagement, planning and execution of LSM
Insure effective partnerships between PSO and practice teams
Be an effective and visible territory leader by leading, measuring and mentoring
Establish a high performing PM and PCL team
Create a clinical environment, operations and service delivery model that enhances colleague and patient experience
Assist SVP in the launch of new facilities
Other duties as assigned