Area Manager of Customer Service

Graybar•Garden City, NY

4d•$90,000

About The Position

Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals. In this role you will: Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work Set branch schedules and establish specific procedures to meet local service requirements Resolve local service failures and take necessary action to prevent recurrence Call or visit customers to ensure service expectations are being met Host customer tours of branch when appropriate Assist Branch Manager in managing the profitability, expenses, and assets of the branch

Requirements

Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience
Knowledge of wholesale distribution industry and supply chain management principles
Knowledge of continuous improvement processes
Knowledge of Microsoft Office Suite and SAP
Oral and written communication skills
Supervisory and leadership skills
Problem solving and conflict resolution skills
Organizational and time management skills
Ability to effectively supervise staff and achieve results through others
Ability to effectively train and instruct in both group setting and one-on-one
Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
Ability to effectively present Company services and quality standards to customers
Ability to handle customer complaints and mediate customer disputes
Ability to motivate and influence others
Some travel required

Nice To Haves

4 year degree preferred or equivalent business or operations experience

Responsibilities

Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards
Monitor and measure activities to verify timeliness and accuracy of service
Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met
Communicate with sales management and customers to identify customer service requirements
Staff all branch service and administrative positions, and monitor performance against goals
Ensure branch employees are trained in Company procedures, systems, and applications
Oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
Set branch schedules and establish specific procedures to meet local service requirements
Resolve local service failures and take necessary action to prevent recurrence
Call or visit customers to ensure service expectations are being met
Host customer tours of branch when appropriate
Assist Branch Manager in managing the profitability, expenses, and assets of the branch

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts .
Enjoy our Disability Benefits at no cost to you.
Share in our success with P rofit Sharing Plans .
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program .
Reach your career goals with our Educational Reimbursement and Career Development Programs .
And More Perks that support your well-being and career growth.