Area Customer Service Coordinator

Ricoh Careers • Washington, DC

11d

About The Position

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Requirements

• High school diploma with at least 12 months of relevant work experience
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/-60 miles radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Nice To Haves

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated with prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
• Flexible with the work hours between 6:00AM - 7:00PM and possible overtime with certain events that take place in the evenings and/or weekends.
• Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees