Area Manager, Fulfillment Operations

ShipBob, Inc.•Fort Worth, TX

3h•Onsite

About The Position

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. Location: 11401 Harmon Rd., Fort Worth, TX Shift: Monday - Friday 2nd Shift, but must be flexible to work evenings, weekends and holidays as well as extended shift support as required throughout peak season. Role Description: We are seeking an energetic and experienced Area Manager to further support our transportation expansion. In this role you will be responsible for overseeing the day-to-day operations and relations for all local primary transportation services in and around the Fort Worth, TX, market. Duties and responsibilities will follow: Dedicated freight runs, pick-up and drop off of packages to our final mile carrier partners, while supporting internal operations around receiving and stowing. ShipBob’s goal is to provide a cost-effective transportation solution that maximizes driver / trailer utilization, enhances on-time pickup/deliveries, while exceeding our overarching productivity and merchant expectations. As a vital member of our team, you'll be responsible for interacting with delivery drivers and local dispatch (both freight and final mile), sales, transportation management, and multiple shift warehouse personnel. This role reports to the Director, Sort Center Operations, who also serves as the backup for this role.

Requirements

1+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
2-3 years’ broad experience in Transportation, experience with final mile carriers and routing.
Knowledge of proper loading techniques; cubic measurement and space utilization techniques; forms, terminology, and information.
Ability to manage performance, deliver feedback, train and develop talent for professional growth.
Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, and PowerBI.
Understanding of DOT and TDR Regulations.
Strong analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays as well as extended shift support as required throughout peak season.

Responsibilities

Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
Monitor and manage daily delivery schedules, optimize routes, and address any disruptions or delays.
Work with a network of local and national carriers to ensure timely and cost-effective transportation solutions.
Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.
Enforce all safety regulations and procedures within the transportation area to ensure a smooth and safe workflow.
Oversee yard operations, including tracking inbound (IB) and outbound (OB) trailers to maintain organized logistics.
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
In support of transportation management, monitor forecasted volumes to ensure sufficient daily carrier pick-up / drop off capacity.
Leverage dedicated freight capacity, route and manage local final mile direct inject runs.
Ensure all carrier pick-ups from the West Coast ShipBob Sort Center and drop-offs at local final mile carrier sort centers meet critical injection times so that packages make sort as expected.
Report on time pick-up and/or on time drop offs relative to carrier acceptance scans to track performance and make adjustments to route and/or carrier scheduled pick-up times when needed.
Escalate carrier performance issues to Carrier Managers.
Investigate and resolve operational issues, conduct root cause analysis, and implement corrective actions to prevent future occurrences.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Work closely with departments such as receiving, shipping, and warehouse management to coordinate logistics and address concerns.
Review and approve associate timecards daily.
Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
Responsible for the selection, approval, and ongoing oversight of third-party transportation providers to ensure product safety, legality, and quality during distribution. Develops and enforces contracts and performance monitoring systems aligned with regulatory and merchant requirements. Collaborates with stie and safety teams to address non-conformances and ensure corrective actions are implemented.
Additional duties and responsibilities as necessary.