Area Operations Manager

Petco • Warrington Township, PA

1d

About The Position

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. The purpose of the Area Operations Manager position is to provide excellent operational oversight and manage business performance of multiple veterinary hospitals within their assigned market. The area operations manager will drive revenue and manage costs while ensuring our Petco full-service Vetco Total Care provide excellent patient care and client service. The Area Operations Manager is responsible, like all team members, for fostering cohesion and motivation within the team, and driving successful business outcomes. All hospital staff are responsible for performing their duties in a way that creates an environment in which: the patient’s needs always come first; every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience; contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible; exceptional teamwork and commitment to shared goals benefits the entire organization.

Requirements

• Completed Bachelor’s degree in Business or a related field
• Must have at least 3 years previous experience working in hospital management-type role within the veterinary or human medical field
• Must have ability to travel locally within assigned market (approx. 50%)
• Must have excellent written and verbal communication skills
• Must have excellent telephone and computer skills
• Must be a team player willing to learn, offer creative ideas, and accept change

Nice To Haves

• Experience managing multiple sites

Responsibilities

• Manage operational oversight of multiple hospitals within assigned market
• Manage overall business development, performance, and revenue
• Ensure adherence to hospital budgets
• Provide excellent client service and follow up and resolve any concerns
• Oversee payroll approval process for hospitals including relief staff
• Partner with Petco Veterinary Services to relay and implement new initiatives and training to hospital partners
• Partner with the Lead Veterinarian Technicians to manage appropriate product inventory and perform periodic auditing for hospital locations
• Support talent development of the Lead Veterinarian Technicians, Veterinarian Technicians and Concierges during the review process including creation of individual development plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager