Area Head of Customs Product & Operations, USA

A.P. Moller - Maersk•Charlotte, NC

6d•$200,000 - $220,000•Hybrid

About The Position

Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. What we Offer: Global Reach, Local Impact: Thrive in a role collaborating with colleagues internationally, driving local strategy and commercial growth that will shape global trade. Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities. Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide. About the role: We are seeking an Area Head of Customs Product & Operations, USA to lead, stabilize, and grow a robust U.S. customs brokerage organization of 200+ professionals. This role reports directly to the Regional President and is accountable for driving commercial growth while strengthening operational execution, productivity, and service reliability. The successful candidate will provide strong regional leadership across CHB operations, integrate global platforms locally, and ensure disciplined execution amid ongoing U.S. customs regulatory volatility. The role requires a leader who can balance customer-facing commercial partnership with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care. In this role, you will:

Requirements

Licensed Customs Broker (required).
10–15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.
Proven experience leading regional operational teams (200+ FTE preferred).
Demonstrated ability to drive commercial growth while maintaining operational control.
Experience shaping high-performance teams with strong employee engagement.
Strong executive presence and ability to interface with senior regional leadership.
Experience operating within U.S. customs regulatory complexity and volatility.
Ability to integrate and leverage globally aligned systems and platforms at a regional level.

Responsibilities

Lead and stabilize CHB operations across the US Area.
Drive commercial growth in partnership with regional sales leadership.
Strengthen customer relationships to improve retention and satisfaction.
Ensure consistent, compliant, and high-quality service delivery.
Improve productivity, cost-to-serve, and operational efficiency.
Lead with care while intentionally building a high-performance culture.
Drive performance management across teams (objective setting, reviews, compensation).
Proactively manage capacity planning and workload distribution.
Oversee service metrics and ensure accountability to KPIs.
Champion operational excellence initiatives and productivity improvements.
Act as the senior regional point of contact for customs delivery matters.