Area Director

Weidner Apartment Homes•Williston, ND

23h•Onsite

About The Position

The Area Director is responsible for managing all operational aspects of assigned properties, including budgeting, marketing, leasing, people management, maintenance, documentation, reporting, and customer service. This position requires demonstrated and proven success as a servant leader, with the ability to lead teams, develop talent, and build a positive culture. A successful Area Director must manage their time effectively, be detail-oriented, a trustworthy team player, and take pride in their work. Additionally, this role demands accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Requirements

Four or more years of experience in property management at the supervisory level
Superior servant leadership and people management including team-building, coaching, and mentoring
Consistent and proven successful financial performance and customer service skills
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products (Word, Excel, PowerPoint and Outlook)
Yardi and Paycom experience required
Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work outside of normal scheduled hours as needed
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
Willing and able to travel as needed

Nice To Haves

Bachelor’s degree desired

Responsibilities

Maximize revenue: Develop and implement marketing action plan with Community Directors; Determine rental rates based on current market trends; Regularly shop competitive properties; Ensure rental standards and leasing practices are consistently followed
Create and implement lease renewal program specific to each property maximizing revenue growth and occupancy; negotiate all lease renewals in a timely manner
In conjunction with marketing; Review marketing and advertising strategies, and ensure resident retention programs are adhered to within your portfolio
Prepare and approve accurate and timely payroll records; Manage overtime except for emergencies
Ensure the accurate and timely submission of all required monthly reports and audits for assigned properties
Assist with oversight, supervision and support at each property in the absence of a Community Director(s) (i.e., staffing shortages, sick time, vacation, emergencies, etc)
Consistently meet monthly income and expense budgets for each assigned property
Review monthly financial performance reports with onsite teams; Set strategy and goals for meeting or exceeding budget, revenue, expense control, delinquency and bad debt collection
Identify operational efficiencies analyzing various operating metrics/reports to improve financial results and team development; utilize opportunities for further training with Training Manager/Regional Trainer
Responsible for the hiring, training and retention of new staff; Motivating, empowering and promoting a strong team environment for onsite and regional associates
Provide intentional and prompt feedback, coaching, and mentoring all on-site associates / teams
Manage all staffing issues promptly, including appropriate documentation; ensure consultation with HR and leadership team on higher level associate issues
Conduct annual associate performance evaluations and provide/approve recommendations regarding compensation increases; Stay current on compensation ranges and trends in your region
Lead or assist the Regional Director in regional team meetings and corporate events such as W Awards, Weidner Cares, annual regional event, etc.
Ensure successful training and implementation of Quality Standards – Safety, Courtesy, Responsiveness, & Presentation
Identify and participate in professional organizations, staying current on industry laws and trends; Increase overall knowledge and promote Weidner within the greater community
Stay current on all changes with local and state regulations, policies and laws which impact your portfolio. Work with Regional Director, Training Manager and Regional Trainer(s) to ensure teams are trained accordingly
Set the high standard for customer service; Provide assistance and act as a resource to your teams; Resolve escalated resident concerns promptly and efficiently
Develop long range plans for maintenance needs and improvements for each property; Approve expenditures above normal operating expenses
Maintain knowledge of current industry trends and developments within your region, understanding the potential impacts on each property and the entire regions portfolio
Complete thorough property inspections of vacant and market ready apartments, maintenance shops, offices and common areas to ensure consistency with Weidner standards on property visit
Verify adherence to scheduled preventative maintenance program; Routinely inspect each property for maintenance and safety concerns